PRN TELECOMMUNICATIONS ASSIST

Requisition and General Information Requisition #: 668322 Location: Sibley Memorial Hospital, Washington, DC 20016 Category: Information Technology Schedule: Rotating Shift Employment Type: Casual / On Call What Awaits You? Career growth and development Diverse and collaborative working environment Paid Time Off Affordable and comprehensive benefits package Position Summary The Telecommunications Assistant serves as a customer service ambassador to all Sibley stakeholders, performing administrative functions and acting as a central source of information for staff, physicians, patients, families and other departments, supporting daily operations and activity flow of the patient care area. Essential Duties & Responsibilities Operate an electronic message center, sitting at a PC and keyboard for extended periods. Answer and receive all incoming calls, referring callers to proper extension by reading a list of telephone numbers. Establish a productive rapport with families and visitors; initiate contact and determine customers’ needs upon arrival to the unit. Direct patient/family and physician concerns to the appropriate person. Provide routing information to callers as requested and in accordance with hospital policy. Assist and maintain accurate lists for in‑house medical records by writing or typing the information which is then given to the supervisor. Maintain an accurate list of on‑call personnel by updating the on‑call listing in writing; contact the on‑call personnel during off hours. Visually and audibly monitor alarms such as CODE BLUE, CODE ORANGE, CODE PINK, CODE PURPLE, CODE STROKE, CODE RED, and STAT PAGE, and respond according to hospital and department policies. Page authorized personnel by speaking over the hospital “Public Address” system. Answer the physicians’ answering service calls, establish reliable typed messages, and transmit messages to clients by telephone, cell phone or pager. Contact imaging technicians (e.g., ECHO, MRI, Vascular, NUC Med). Maintain accurate and clear typed and written records of all transactions in the hospital EHR. Maintain utmost confidentiality regarding clients and physicians’ answering service functions. Verbally notify the Telecommunications Technician or telephone company of needed repairs after speaking with telephone system users. Assist with language equipment and remote controls. Maintain the language cart. Attend meetings as required. Education High school graduate preferred or equivalent training and experience. One year of experience as a hospital and/or answering service operator preferred. Skills & Abilities Required Must be able to speak clearly, distinctly and use good grammar. Must be able to type 30 words per minute. Displays good judgment and diplomacy in dealing with all clients. Must be able to express oneself clearly verbally and in writing. Provide excellent customer service to all stakeholders. Benefit Package Full medical, dental and vision plans. Retirement plans. Paid time off (PTO). Tuition reimbursement for you and your dependents. Earn up to $1,000 annually for practicing self‑care with Healthy @ Hopkins. Employee referral program bonus. Visit for more information. Important Notices Authorization to work in the United States: applicants who require sponsorship now or in the future will not be considered for this position. Salary Range Minimum $21.00/hour – Maximum $21.00/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. The hospital reserves the right to modify employee schedules as needed. We are committed to creating a welcoming and inclusive environment, welcoming employees and embracing our differences. Johns Hopkins Health System and its affiliates are drug‑free workplace employers. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state or local law. #J-18808-Ljbffr Sibley Memorial Hospital