Hospitality, Operations and Marketing Assistant

Hospitality, Operations and Marketing Assistant This role serves as the first point of contact for guests, vendors, and business associates visiting or calling the winery, creating a warm and professional first impression that reflects the hospitality and standards of the brand. This position will work Thursday - Monday and is full-time. Responsibilities Assist with daily tasting room setup for private tastings and maintain proficiency in all opening and closing procedures Support setup and breakdown for winery events and guest experiences When needed, host tastings that effectively communicate the brand story, educate guests on the wines, and drive wine sales Assist with culinary programs, including the preparation and setup of food and wine pairings Maintain cleanliness and presentation of all guest-facing spaces, including clearing and resetting tables in private tasting areas Clean and polish glassware, plates, and other dishware as needed Coordinate guest stays at the estate home, ensuring the property is clean, presentable, and fully prepared for arrival; coordinate with housekeeping and provide guests with information on operating the home. You are their point of contact for their stay Book tasting appointments via phone and email Coordinating, tracking and fulfilling all donation requests Respond to customer service inquiries related to shipping, orders, memberships, and events through the shared winery inbox Pack and process third-party wine shipments and maintain accurate tracking information in the CRM and internal records Collect and distribute mail, including coordinating deliveries to the accountant and controller Enter sales orders on behalf of the sales team while maintaining accuracy in customer information, notes, and shipping details Care for indoor plants as directed Greet and welcome guests, provide refreshments, and prepare conference rooms before and after meetings Answer and direct phone calls while assisting guests, vendors, and visitors in person and by phone Receive, sign for, and distribute deliveries and packages Maintain organized, tidy, and professional office and common areas Provide general administrative support, including filing, scanning, photocopying, and organizing company materials and binders Coordinate repairs and maintenance for office and estate equipment Serve as a point of contact for vendors and assist the Estate Manager with scheduling property maintenance at the estate. Monitor office and kitchen supply inventory and place orders as necessary #J-18808-Ljbffr