DIRECTOR OF SERVICE

Job Description

Job Description

FERRARI OF NEWPORT BEACH SERVICE CENTER is seeking an exceptional SERVICE DIRECTOR who shares our passion for excellence to be part of our dynamic team! H ours are Monday-Friday from 8am-5pm.

Working with Ferrari means working with one of the World's most powerful brands, engineering excellence and innovation on the highest level.

Job Description:

The Service Director will oversee the day-to-day operations of the service department, ensuring an exceptional customer experience while maximizing productivity, profitability, and operational efficiency. This position will lead and develop a high-performing service team, establish and achieve departmental goals, control expenses, and maintain the elevated standards expected of the Ferrari brand.

Essential Responsibilities:

• Forecast departmental goals and objectives and develop strategies to achieve revenue, profitability, productivity, and customer satisfaction targets.
• Lead, motivate, coach, and develop service department personnel while fostering a culture of accountability, teamwork, and continuous improvement.
• Hire, train, counsel, and monitor the performance of service department employees.
• Direct and schedule the activities of department employees to maximize productivity and efficiency.
• Manage work in process to ensure all repairs are completed accurately, efficiently, and within established timelines.
• Implement processes to ensure repairs are completed correctly the first time.
• Monitor and continuously improve CSI and overall customer satisfaction.
• Maximize shop capacity, technician productivity, and overall department efficiency.
• Monitor technician productivity, payroll records, staffing levels, and performance.
• Work closely with Sales and other dealership departments to improve communication, workflow, and overall process efficiency.
• Partner with the Assistant Service Director to improve the use of dealership software, systems, and processes.
• Conduct regular shop and department meetings to maintain effective communication between technicians, advisors, and management.
• Ensure all technicians receive required manufacturer and technical training and remain current with their certifications.
• Develop ongoing training and coaching programs for service advisors to improve performance and customer satisfaction.
• Prepare and manage the annual service department operating budget while monitoring and controlling expenses.
• Provide technical and operational assistance to employees as needed.
• Maintain current knowledge of all software and technology used within the service department.
• Ensure compliance with all applicable federal, state, and local regulations affecting service operations, including OSHA requirements and hazardous waste disposal.
• Maintain a safe, professional, organized, and positive working environment for all employees.

Skills/Education required to perform the role:

• 3+ years of automotive service management or supervisory experience.
• 3+ years of experience in an automotive repair facility or dealership service environment.
• High School diploma or equivalent.
• ASE certification is preferred.
• Proven leadership ability with a track record of developing and motivating high-performing teams.
• Strong understanding of automotive service department operations, workflow, productivity, and profitability.
• Excellent communication, organizational, supervisory, and managerial skills.
• Ability to operate a service department profitably according to dealership guidelines.
• Exceptional customer service and relationship-building skills.
• Strong problem-solving, decision-making, and organizational abilities.
• Ability to multi-task and perform effectively in a fast-paced, dynamic environment.
• Strong work ethic, professionalism, integrity, and attention to detail.
• Knowledge of automotive service software and dealership systems; knowledge of Tekion is preferred.
• Knowledge of the Ferrari brand and luxury/exotic automotive service is preferred

Pay: $85,000–$100,000 annually + commission

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Paid Vacation
• We offer Healthcare benefits for our employees: medical, dental, vision, life insurance, STD, LTD, and more
• 401k retirement plan

As part of the hiring process, please take this quick assessment once you apply:

We believe that a diverse, empowering, and energizing work environment is key to unleashing everyone’s talent. Unrivaled individual and team performance goes hand-in-hand with a quality working life and an emphasis on professional development.

“If you can dream it, you can do it.” – Enzo Ferrari

Monday-Friday 8am-5pm