Hotel General Manager

Paseo: About ROOST Rainey & Paseo ROOST Apartment Hotel, developed and managed by Method Co., is a collection of design-forward apartment hotels that bridge the comfort and flexibility of home with the service and amenities of a boutique hotel. Designed for both short and extended stays, ROOST provides thoughtfully furnished residences, personalized service, and a highly localized guest experience. ROOST Rainey is located within Paseo , a premier residential and hospitality development in the heart of Austin's Rainey Street District. ROOST features 59 thoughtfully designed apartment-style accommodations ranging from studios to expansive multi-bedroom residences, offering guests the comforts of residential living alongside elevated hotel service. As an integral part of the Paseo building, ROOST guests have access to an expanded lifestyle experience that extends beyond the hotel itself. The General Manager plays a critical role in ensuring ROOST operates seamlessly within the broader Paseo environment, partnering closely with building leadership, residential operations, engineering, security, and other stakeholders to deliver a cohesive experience for hotel guests and building residents alike. Position Overview Method Co. is seeking an experienced, dynamic, and highly motivated General Manager to lead ROOST Rainey at Paseo. The General Manager serves as the senior leader of the hotel and is responsible for the overall performance of ROOST, including daily operations, guest experience, team leadership, financial performance, property standards, and long-term business objectives. In addition to leading the hotel operation, the General Manager will serve as a key liaison between ROOST and the broader Paseo building , ensuring strong communication and operational alignment across the mixed-use property. This individual will work closely with Paseo building management and partners on shared amenities, engineering and maintenance, security, building operations, resident and guest experience, and other areas where hotel and residential operations intersect. The ideal candidate is a hands-on hospitality leader who balances operational excellence with a genuine passion for people and service. This individual will set the tone for the property, build and develop a high-performing team, maintain exceptional standards, and create an environment where guests, residents, and employees feel genuinely welcomed and cared for. Property & Operational Leadership Provide strategic and day-to-day leadership for all ROOST hotel operations, ensuring the property consistently meets Method Co. and ROOST standards. Maintain a highly visible presence throughout ROOST and relevant areas of Paseo, taking an active, hands-on approach to operations. Oversee Front Office, Concierge, Housekeeping, Maintenance/Engineering, and other hotel-level functions. Ensure consistent execution of operating procedures, service standards, brand standards, and safety protocols. Regularly inspect guest accommodations, public areas, back-of-house spaces, and shared areas impacting the ROOST guest journey. Collaborate with Paseo building teams to ensure shared spaces and amenities consistently meet expectations for cleanliness, maintenance, safety, and presentation. Identify opportunities to improve operating procedures, efficiencies, guest satisfaction, and overall property performance. Ensure appropriate staffing and leadership coverage across the hotel operation. Serve as the senior ROOST leader during significant guest, employee, operational, building, or emergency situations. Paseo & Building Partnership Serve as the primary hotel liaison between ROOST, Paseo building leadership, residential operations, and other property stakeholders. Develop a strong, collaborative relationship with Paseo management to ensure alignment between hotel and broader building operations. Coordinate closely on shared amenities, public spaces, engineering, maintenance, security, life safety, deliveries, access, and other operational functions. Ensure ROOST guests experience Paseo as a seamless extension of their stay, with consistent standards of service and communication throughout the building. Establish clear communication protocols between hotel and building teams to quickly address operational issues and guest or resident concerns. Partner with Paseo leadership on building-wide initiatives, programming, events, and experiences where appropriate. Anticipate and resolve situations where hotel and residential operations intersect, balancing the needs of ROOST guests, Paseo residents, and the overall property. Represent ROOST in building meetings and maintain open communication regarding hotel occupancy, operational needs, events, VIP arrivals, and other activity that may impact the broader property. Identify opportunities for ROOST and Paseo to collaborate in ways that enhance the overall guest and resident experience. Maintain a strong understanding of building policies, emergency procedures, life-safety protocols, and shared operational responsibilities. Guest Experience Champion the ROOST service philosophy and ensure every aspect of the guest experience reflects the brand's commitment to thoughtful, personalized hospitality. Establish a strong culture of anticipatory service and genuine guest engagement. Maintain an active presence with guests and build relationships with both short-term and extended-stay residents. Monitor guest feedback, reviews, surveys, and service trends and implement strategies to continually improve guest satisfaction. Personally assist with complex or sensitive guest concerns and ensure issues are resolved thoughtfully, professionally, and efficiently. Develop a strong understanding of the Austin market and Rainey Street neighborhood to ensure the team can provide thoughtful, locally relevant recommendations and experiences. Foster relationships with local businesses, restaurants, cultural institutions, and neighborhood partners that enhance the guest experience. Recruit, train, lead, motivate, and retain a high-performing hospitality team. Establish clear expectations and accountability while fostering a positive, collaborative, and service-driven workplace culture. Provide ongoing coaching, feedback, mentorship, and professional development to department leaders and team members. Conduct regular team and leadership meetings to communicate priorities, operational updates, guest feedback, and business performance. Partner with Method Co.'s People & Culture and Talent teams on recruitment, onboarding, employee relations, performance management, and retention initiatives. Ensure managers are effectively scheduling and deploying their teams according to business levels and operational needs. Recognize strong performance and create opportunities for team members to grow within ROOST and the broader Method Co. portfolio. Lead by example and maintain a professional, approachable, accountable, and solutions-oriented leadership style. Financial & Business Performance Take ownership of the property's overall financial and operational performance. Develop, manage, and execute annual operating budgets and forecasts in partnership with corporate leadership. Review financial statements, operating reports, labor reports, forecasts, and key performance indicators to identify opportunities and address areas of concern. Manage labor and operating expenses while protecting the quality of the guest experience. Monitor occupancy, ADR, RevPAR, length of stay, guest satisfaction, and other key hotel performance metrics. Identify opportunities to increase revenue, improve operational efficiencies, and strengthen overall profitability. Maintain appropriate purchasing, inventory, expense-control, and approval procedures. Partner with Revenue Management, Sales, Marketing, Finance, and Operations teams to develop strategies that drive property performance. Maintain an understanding of Austin demand generators, seasonality, market compression, competitive positioning, and neighborhood trends. Sales, Revenue & Community Engagement Work closely with Sales and Revenue Management to maximize occupancy, rate, extended-stay business, and overall revenue. Develop an understanding of key corporate accounts, relocation business, group opportunities, and other demand generators within the Austin market. Support sales efforts through property tours, client engagement, community partnerships, and relationship building. Maintain awareness of the competitive hotel and extended-stay landscape and identify opportunities to strengthen ROOST's positioning within the market. Serve as an ambassador for ROOST, Paseo, and Method Co. within the Austin hospitality and business communities. Property Maintenance & Asset Stewardship Ensure the physical condition of the hotel consistently reflects ROOST's design and quality standards. Partner with Engineering, Housekeeping, Paseo building management, vendors, and corporate leadership on preventative maintenance and capital needs. Proactively identify maintenance concerns and ensure timely resolution. Protect the property's FF&E, artwork, furnishings, equipment, and other assets. Participate in capital planning and recommend investments that enhance the guest experience, operational efficiency, or long-term value of the property. Ensure compliance with applicable health, safety, fire, security, and operational regulations. Qualifications Minimum of 5–7 years of progressive hotel or hospitality leadership experience, with significant experience in a senior property-level leadership role. Previous General Manager, Hotel Manager, Director of Operations, Director of Rooms, or comparable leadership experience strongly preferred. Luxury, lifestyle, boutique, extended-stay, or residential hospitality experience preferred. Experience operating within a mixed-use, residential, or complex building environment is a plus. Demonstrated experience leading multiple hotel departments and managing both managers and hourly team members. Strong understanding of hotel financial statements, budgeting, forecasting, labor management, and revenue performance. Proven ability to build, motivate, and retain high-performing teams. Exceptional guest-service instincts and a demonstrated ability to resolve complex situations with professionalism and discretion. Strong organizational skills with the ability to balance strategic priorities with day-to-day operational needs. Excellent written, verbal, and interpersonal communication skills. Highly collaborative and comfortable working across property, corporate, ownership, and building-management teams. Strong knowledge of hotel systems and technology. Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred; equivalent hospitality leadership experience will be considered. Knowledge of the Austin hospitality market is preferred. Ideal Candidate The successful General Manager will be a highly engaged leader who genuinely enjoys being on the floor, interacting with guests, developing employees, and solving problems. They will understand that exceptional hospitality comes from both strong systems and authentic human connection. This individual should be comfortable operating with autonomy while remaining highly collaborative with Method Co.'s corporate leadership and Paseo's broader building team. They should possess strong business acumen, exceptional attention to detail, an appreciation for design and hospitality, and the ability to create a culture that reflects the warmth, sophistication, and individuality of the ROOST brand. Working Conditions/Environment The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day. Agility in executing fast-paced movements to navigate different areas of the property efficiently. The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds. The work environment may involve varying conditions and circumstances with guests, employees, and operational demands. This position requires flexibility in scheduling, including the ability to work evenings, weekends, and holidays as business needs dictate. EEOC Statement Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other characteristic protected by applicable law. #J-18808-Ljbffr Method Co.