Dispatch Supervisor

Job TitleJob Overview: Supporting local client operations on a day-to-day basis, hands on paperwork/administrative controls to maximize efficiency. Focus on driver hiring conversions and driver retention. Create and control safety programs involving working with drivers and safety department. Working through business continuity models to support operations through adversity.Duties and responsibilities:Customer Service Providing updates to customers on projects/goals/operational check in on pickups/deliveriesParticipate in customer weekly/daily calls regarding performance and planningReview potential changes and/or improvements with customer, validate internally with operations management team, and roll out changes/improvements to the many drivers and dispatchers involved.Driver Management & Recruiting Support driver hiring and start up initiatives by interviewing and processing driversEvaluate driver pools and driver capabilities for busy season/special projectsMatch driver candidates for capabilities that match service needsWork through application questions and concernsCoordinate Recruiting and Safety departments processing of applicationsReview Problems from internal & external customers and resolve Interface with customers on expectations and recent issues to help resolveWork with internal customers from cross functional departments to establish needs and processes to completeOperational Tools & Infrastructure Work with tools and infrastructure items like Tracking /rand mcnally/skybitzAs400 reportingCustomer portals and online platforms i.e. SmartsheetAdministrative Support Work with administrative teams to complete orders/close out open billing itemsDevelop reporting tools to create processed for additional revenue streams. i.e. detention and bobtail billingQualifications: Ability to actively and effectively act as a team member in a professional manner and in the spirit of TEAM success. This position requires a high school education or equivalent. Relevant work experience in a logistics field, 1 year experience preferred. Proficient with Microsoft Word, Excel and PowerPoint. Ability to work under pressure and meet deadlines. Ability to communicate both orally and in writing with a wide range of people.