Technical Support Specialist

Technical Support SpecialistThe Technical Support Specialist provides technical support at our main office and remote jobsites. This position will be responsible for deploying, maintaining, troubleshooting, and supporting the technology used by our field teams. This role requires frequent jobsite travel and the ability to independently diagnose and resolve technical issues remotely and in person.ResponsibilitiesField IT Deployment & Jobsite SetupTravel to new and existing jobsites to deploy, configure, and troubleshoot IT equipment, including workstations, laptops, printers and multifunction devices, large-format printers and plotters, network equipment and connectivity, mobile devices, and other jobsite technologyVerify equipment and network connectivity are functioning properly before jobsite turnoverAssist with relocating, expanding, or decommissioning jobsite technology as projects changeTechnical SupportProvide ongoing technical support for remote jobsites and office employeesTroubleshoot hardware, software, networking, printing, mobile device, and connectivity issuesDetermine whether issues can be resolved remotely or require an onsite visitUse remote management and support tools to troubleshoot and resolve user issuesTrack, prioritize, document, and resolve requests through the IT ticketing systemEscalate complex issues to other members of the Information Systems team members when appropriate and follow up with users to ensure issues are fully resolvedMobile Device & Endpoint ManagementDeploy, configure, and support computers and mobile devicesUse MDM and RMM platforms to manage and troubleshoot endpointsAssist with software installation, configuration, updates, and device maintenanceEnsure devices follow established company IT standards and configurationsDocumentationDocument jobsite technology configurations, equipment changes, and troubleshooting procedures, recurring issues, and resolutionsCreate new support documentation as neededCustomer ServiceProvide professional, responsive, and approachable technical support to employees at all organizational levelsCommunicate technical information to users and keep them informed of support request statusDemonstrate patience and professionalism while troubleshooting and build strong working relationships with office and field employeesPerform other duties as assignedEducation & Experience1 year of experience in an IT Help Desk, Service Desk, Desktop Support, or similar technical support roleExperience troubleshooting Windows computers, laptops, peripherals, printers, and common business applications requiredBasic understanding of computer networking, including wired and wireless connectivity requiredExperience supporting technology in construction, engineering, manufacturing, or other field-based environment preferredExperience with MDM platforms and RMM preferredTravel RequirementsTravel between the office and jobsites requiredTravel to Fargo, ND approx. every other week