Operations Manager

NOTE: The following position is for a proposed new/future business within Transdev. Only candidates meeting the work experience requirements will be considered. The Operations Manager reports directly to the General Manager in fulfilling daily operations, including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers, coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies, and managing the operation within the budgetary plan for the location. This position is based in Boston, MA. Transdev Is Proud To Offer Competitive compensation package of minimum $84,900 – maximum $88,878.40 Benefits Include Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Responsibilities Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel. Oversees scheduling of operators, monitors operations, and coordinates delivery of service with superiors. Works closely with the maintenance department to ensure that all operational service requirements are met. Tracks, compiles, and analyzes performance; handles interdepartmental issues; resolves employee issues and grievances; improve processes and route scheduling. Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks. Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel. Coordinates with the safety and training department to ensure all safety goals and directives are met. Develops Operations department budget. May operate a vehicle in revenue service, if necessary. Other duties as required. Qualifications High school diploma or equivalent, such as GED, required. Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required or the ability to obtain one. 3 or more years of relevant transit supervisory experience required. Thorough knowledge of transit system regulations and operations. Working knowledge and proficiency with Microsoft Word, Excel, and relevant database programs. Good written and oral communication skills. Ability to organize and perform efficiently, strong attention to details. Ability to work effectively with labor; may include labor grievances and negotiations. Must be able to work shifts or flexible work schedules as needed. Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Drug-Free Workplace Successfully pass a pre-employment drug screen. Physical Requirements Must be able to work shifts or flexible work schedules as needed. The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. Work environment will be a combination of both indoors and outdoors. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at View email address on click.appcast.io. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. California applicants: Please click here for CA Employee Privacy Policy. #J-18808-Ljbffr