Operations Manager

Forget everything you thought you knew about burgers, fries and shakes. Gordon Ramsay Burger Boston, a premium casual restaurant, is inspired by the Michelin-starred chef and television personality Gordon Ramsay and his global travels. This two-story location, complete with roof-top views of the city, sits parallel to the Boston Public Market where guests come for the Hell's Kitchen Burger, and stay for the Sticky Toffee Shake, Hellfire Chicken Wings and Kettle Chip Nachos. The Restaurant Manager must have: The motivation and leadership skill to represent the Gordon Ramsay Brand and its world class hospitality standards Previous experience as a Restaurant Manager premium casual, high-volume quality restaurant A solid understanding of business acumen as well as an ability to innovate and create ways to generate revenue A passion for service to ensure delivery of the highest level of guest satisfaction at all times A proven track record of recruiting, developing, motivating and retaining a high performing team A strong personality, with confidence and enthusiasm to lead the team in the day to day running of the operation Exceptional communication skills – verbal and written – to ensure clear communication with all stakeholders Ability to multitask and effectively manage relationships at all levels Key Accountabilities: Being a key leader of the operation, effectively managing the team driving revenue and upholding the R.A.M.S.A.Y standard Leading, inspiring and motivating the team to achieve loyalty and retention Responsible for the overall flow of the restaurants day-to-day operation and Gordon Ramsay Restaurants standards Ensuring the supply chain and stock control is effectively managed and controlled in keeping with the concept and in line with Gordon Ramsay Restaurant standards Maintain current menu knowledge Effective management of areas of responsibility as assigned by the General Manager Efficiently navigate and resolve guest and staff concerns Completion of all tasks as assigned by the General Manager What’s in it for you: 401(k) Insurance – Medical, Dental & Vision Flex Time Employee Assistance Program - offering counseling, assistance for personal, financial, and legal issues, self-help resource benefits, personal and professional coaching, wellness benefits, and much more! Access to our world-class training & development opportunities globally Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment A fantastic staff discount in US & UK restaurants If you’d like to develop your career in a best-in-class global restaurant business - apply today At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self, and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront. We use eVerify to confirm U.S. Employment eligibility. #J-18808-Ljbffr