General Manager

Fluent Inc is a vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in Florida, Pennsylvania, and Texas as Fluent Cannabis, as well as in. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. Patient care always comes first at Fluent, and our standards, practices, and performance are unmatched.

We are looking for leaders who want to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvements, which create development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry.

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ROLE SUMMARY

The Dispensary Manager is responsible for managing the day-to-day operations of a Fluent dispensary in accordance with the Office of Medical Marijuana in the state of Florida and standards set by Fluent. Further, the General Manager is responsible for measuring sales and sales improvement of the team and individual Curators. This role is responsible for establishing and maintaining patient services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, collaborating with human resources, and managing operating costs. The Dispensary Manager provides support for all store employees, including schedules, training, policy and procedure updates, industry news, and product information. The Dispensary Manager maintains the highest level of presentation, customer service, and compassion for all patients.

KEY RESPONSIBILITIES

• Ensure that each patient receives outstanding guest service by providing a friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, providing, solid product knowledge, and all other components of exemplary service.
• Analyze and measure sales trends; develop and implement plans to maximize sales and meet or exceed goals and objectives in the team and each individual member of the team.
• Train, supervise and evaluate all departmental employees to assure compliance with departmental SOP's
• Engage and inspire store teams to achieve maximum performance by modeling behavior that fosters a sense of energy, ownership, teamwork, and personal commitment.
• Ensure departmental compliance with the Medical Use of Marijuana Program and HIPPA regulations including but not limited to confidentiality, training, patient record keeping, creation, review and submission of reports, preparation of policies and procedures.
• Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through monthly one on one meetings with team members and audits.
• Performing monthly, quarterly, and annual sales reviews accompanied by written plans for improvement, as applicable.
• Conduct and oversee audits.
• Ensure proper management of pre-packaged inventory and inventory movement between the vault and dispensing stations.
• Partners with the Human Resources department and recommends salaries, writes appraisals, and takes disciplinary actions when required
• Ensures a clean and organized dispensary for our patients.
• Contributes to a positive and inclusive work environment.
• Oversee and ensure cash management procedures are being followed, including transacting, opening, closing, depositing, reporting, maintaining, and reconciling cash with Bio Track.
• Engage with managers in all departments to ensure the smooth running of the dispensary, including delivery, cultivation, and security.
• Stays informed and knowledgeable about state and local laws, regulations, and industry news.
• Continually evaluate and react to performance issues and actively recruit candidates.
• Provides leadership for problem resolution to facilitate faster improvements and improved working relations.

QUALIFICATIONS/EXPERIENCE

• Previous experience with retail sales
• Excellent customer service skills
• Leadership ability with at least five years of experience in a retail store setting or at least five years of experience in customer-facing sales in a business solutions environment.
• Leadership and organizational abilities
• Proficient computer skills
• Ability to manage employees during normal business hours in a fast-paced environment.
• Strong people and presentation skills and excellent written and verbal communication skills
• Flexible working hours based on business needs and 10+ hour shifts.
• Ability to maintain and demonstrate a positive, problem-solving attitude at all times.
• Community outreach experience

SKILLS/INTERESTS

• Ethical Conduct
• Problem-solving attitude
• Customer / Client Focus
• Must be a multitasker with the ability to work on several requests simultaneously without losing focus
• Organization and initiative, good communication skills, proactive, problem-solving, time management, discretion, and confidentiality are essential attributes
• Ability to build good relationships. There will be frequent contact with internal and external people.
• Teamwork- collaborating with others to improve overall standards of work and service

SUPERVISORY RESPONSIBILITIES

This position supervises dispensary team and is responsible for leadership of the employees within its team.

WORK ENVIRONMENT

This job operates in a professional office and retail environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear. The employee frequently is required to stand at a workstation for extended periods; walk; use hands to handle or feel objects, tools or controls; reach with hands and arms and ability to work on iPad, laptop or desktop for extended periods of time reading, reviewing and analyzing information and providing recommendations and summaries to patients. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 25 pounds. Regular and predictable attendance is essential.

POSITION TYPE / EXPECTED HOURS OF WORK

This position regularly requires long hours and frequent weekend work. Days and hours of work vary based on schedule and company necessity.

TRAVEL

Some travel may be required but is primarily local during the business day, although some out-of-area and overnight travel may be expected.

REQUIRED EDUCATION and EXPERIENCE

Bachelors degree in Business Administration, Business Management or equivalent preferred

Two+ years of sales experience in retail operations and at least three years in a management position

Experience working in a highly regulated industry

ADDITIONAL REQUIREMENTS

Per state law, must be at least 21 years of age.

Must successfully complete a comprehensive background check.

Must be able to pass drug screen.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement

Fluent is an equal-opportunity employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability, or any other classification protected by law.

COMPANY BENEFITS

FLUENT participates in E-Verify to ensure a legal workforce. All applicants must be legally authorized to work in the United States and will be required to submit proof of such eligibility.

Fluent provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, dental, and vision insurance, a paid time-off program, and a non-matching 401k plan.

All applicants must be legally authorized to work in the United States and will be required to submit proof of such eligibility.

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