Customer Relations Specialist

Job Description

Job Description

If you have a passion for aviation and enjoy working with customers, c ome join an exciting aviation company that offers an elite level of service! 

Banyan Air Service is seeking a  Customer Relations Specialist to deliver  world-class, personalized service for private aviation clients. This is a high-touch role for someone who thrives in  team-oriented, high-performance environments and takes pride in creating memorable, seamless experiences.

What You'll Do:

• Build lasting relationships with aircraft owners, flight crews, and key contacts
• Provide  concierge-level service , anticipating needs and ensuring every detail is flawless
• Ensure proactive client engagement by communicating with customers in person, via the phone and by email, offering outstanding customer service
• Coordinate and provide support to the line service team concerning fuel, catering requests, etc., by offering an elite level of service
• Represent Banyan at industry events and community functions if needed
• Coordinate appreciation events, special requests, arrivals and departures
• Mentor and collaborate with teammates to ensure consistent, exceptional service
• Position is hourly, the minimum starting rate is $23 per hour, with higher compensation offered based on experience
• Must be able to work weekends and holidays. On-the-job training will be provided
• 2nd Shift- 2:00pm-10:00pm and weekends (two consecutive days off during the week)
• Position Reports to Manager of Customer Support / Supervisor of Customer Support

Job Responsibilities:

The Customer Relations Specialist role is key when providing support to our traveling customers; passengers and crew members alike. It requires daily interaction with customers, co-workers and vendors in the utmost professional manner. Attention to details, a courteous and positive attitude are always expected to be in display. These interactions can be in person, over the phone, by email or radio. Although customer support is top priority, many of the CSRs daily tasks involve using computers during these interactions, for this, a high level of concentration is imperative as the environment changes frequently and at a fast pace. Responsibilities include but are not limited to assisting and/or providing customers with the following: fuel orders, aircraft online times, notices of arrivals/departures, catering arrangements, making hotel and car rental reservations, providing verbal and/or written directions, handling of aircraft and private vehicle keys. The CRS is also responsible for entering data related to invoicing and payment processing. In addition, maintain the appearance of the FBO with general cleaning and stocking the pilot and passenger area with coffee, water and other items as provided. Our goal is to build customer loyalty through service excellence in a work environment where the employees enjoy their work because they have accepted responsibility for the success of the company.

Experience and Skills Required

• A high school diploma or equivalent
• A minimum of two-years customer service experience, exude excellent customer service
• Enjoy working with people and be a resource to customers
• Must possess a valid driver's license 
• Maintain a professional appearance
• Pre-employment drug test is required
• Ability to multitask, prioritize, and follow through on projects
• Excellent communication and listening skills
• Must be able to lift up to 30lbs, with the ability to bend, twist and squat while performing job duties
• The CRS must be able to accommodate changing work hours, variable schedules and weekend work as required.

JOB SPECIFICATIONS:

This job description in no way states or implies that these are the only duties to be performed by the teammate(s) incumbent in this position. Teammate(s) will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible motivation to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will process the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of him or her or other teammate(s). Requirements are representative of minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

 

Working Together, Growing Together, Winning Together