Front Office Coordinator

Front Office Coordinator (Temporary Contract)

ABC Companies is a leading provider of transportation solutions, offering vehicles for 8-81 passengers, along with parts, service, and financing to support fleet operators across North America. Family-owned and operated since 1972, ABC is driven by its mission to advance the transportation industry through innovative, collaborative solutions that redefine the standard. Guided by its core values of integrity, trust, collaboration, and innovation, ABC is committed to delivering customer-focused, high-quality solutions that enhance safety, performance, and reliability.

Location: Winter Garden, FL

Reports To: Vice President of Marketing

Position Type: Temporary

This is a temporary, full-time position expected to last a minimum of eight (8) weeks. Based on business needs and individual performance, the assignment may be extended.

Employment Requirements: Candidates must successfully complete and pass a criminal background check as a condition of employment.

Position Overview

The Front Office Coordinator serves as the face of ABC Companies' Florida facility, delivering an exceptional first impression while ensuring a professional, welcoming, and well-managed environment for customers, business partners, and employees. This role oversees front office operations, visitor experience, office coordination, and facility presentation while supporting sales activities and daily administrative operations. The ideal candidate is highly organized, proactive, customer-focused, and takes ownership of creating a polished workplace that reflects ABC's commitment to professionalism, operational excellence, and customer satisfaction.

Key Responsibilities

• Customer Experience & Front Office Operations
• Serve as the first point of contact for customers, guests, vendors, and business partners visiting the Florida facility.
• Create a welcoming and professional experience for all visitors while representing ABC's brand and values.
• Answer, screen, and route incoming telephone calls promptly and professionally.
• Coordinate visitor check-in procedures and facility tours.
• Ensure every customer interaction reflects ABC's commitment to exceptional service and hospitality.
• Office & Facility Coordination
• Maintain a clean, organized, and professional front office and customer-facing environment.
• Monitor and replenish office, kitchen, restroom, and customer area supplies.
• Coordinate facility maintenance requests with vendors and internal departments.
• Prepare conference rooms and meeting spaces for customer meetings and internal events.
• Maintain the overall appearance and readiness of the facility to support a positive customer experience.
• Sales & Administrative Support
• Support customer visits, vehicle deliveries, and onsite sales activities.
• Coordinate vehicle deliveries with Sales, New Coach, VIC, Marketing, and Document Coordinators to ensure a seamless customer experience.
• Assist with customer meeting preparation, presentation materials, and administrative coordination.
• Collect and maintain customer information while ensuring accurate and timely data entry into company systems.
• Provide administrative support for special projects and departmental initiatives.
• Collaboration & Brand Representation
• Partner with cross-functional teams to ensure a consistent and high-quality customer experience.
• Represent ABC Companies professionally in all customer, vendor, and internal interactions.
• Promote and uphold ABC's brand standards throughout the facility.
• Identify opportunities to improve office operations, customer experience, and overall workplace efficiency.
• Perform additional duties and special projects as assigned.

Qualifications

Associate's degree preferred; Bachelor's degree in Business, Communications, Hospitality, Marketing, or a related field is a plus. One (1) to three (3) years of experience in customer service, front office administration, office management, hospitality, or a related role. Strong customer service skills with the ability to create positive first impressions and build professional relationships. Excellent organizational, multitasking, and time management abilities. Strong attention to detail and ability to prioritize multiple responsibilities. Proficiency with Microsoft Office Suite and general office technology. Experience coordinating meetings, visitors, and administrative activities preferred.

Skills

Outstanding customer service and interpersonal skills Professional verbal and written communication Strong organizational and time management abilities Ability to manage multiple priorities in a fast-paced environment Attention to detail and problem-solving skills Proactive, resourceful, and self-motivated Strong collaboration and teamwork Professional appearance and demeanor Proficiency with Microsoft Office and business systems

Physical Demands

Ability to lift and move items weighing up to 15 pounds. Ability to remain in a stationary position for extended periods. Frequent movement throughout the office to greet visitors and support daily operations. Regular use of computers, telephones, and standard office equipment. Ability to occasionally set up meeting spaces and transport office materials.

ABC Companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.