Patient Access Representative - Part time

Building Location: Hayward Clinic Department: 1006160 REGISTRATION - EH SS This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face‑to‑face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaison between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow‑up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments. Key Responsibilities Interview patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision. Obtain copies of insurance cards and other forms of identification, and update patient information in the medical record as necessary. Perform point of service data collection, including identifying and collecting patient co‑payments and down payments, reconciling the cash drawer, and reporting daily deposit records associated with the collection of co‑payments to ensure accurate accounting of revenue. Maintain all assigned work queues according to supervisor’s instructions and guidance. Interact positively and in a caring manner with patients, co‑workers, and others to provide the highest level of customer service. Answer incoming phone calls, schedule appointments, and refer to clinical team as needed. Sanitize registration equipment between each use and restock basic supplies. Perform other clerical duties as assigned. Education & Qualifications High school diploma or equivalent; college coursework in health administration preferred. Preferred Qualifications Previous Patient Access Representative or Patient Scheduler experience preferred. Compensation Range: $16.92 - $25.17 per hour. Benefits Essentia Health offers medical, dental, vision, life, and disability insurance, 401(k) plan with employer contributions, tuition reimbursement, flexible scheduling, and wellness resources. EEO Statement Essentia Health is an Equal Opportunity/Affirmative Action Employer. It does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status. Job offers are contingent upon successful completion of post‑offer screenings. #J-18808-Ljbffr