Operations Supervisor

CMK Resources has partnered with a fast-growing international logistics company that is building a high-performing operations team in Houston — and we’re looking for an Operations Supervisor who thrives in a fast-paced, hands-on environment.

This role is responsible for overseeing dispatch, coordinating freight movements, ensuring regulatory compliance, and supporting pricing and customer service initiatives.

This is an emerging leadership role designed for an experienced logistics professional who has begun supervising others and is ready to grow into a full management position through mentorship, development, and increased responsibility.

What you’ll do:

• Supervise daily dispatch, routing, and load execution for domestic trucking operations, including heavy haul and specialized freight
• Coordinate international shipments, including imports/exports, documentation, and communication with carriers, brokers, and partners
• Ensure efficient load planning, driver utilization, and on-time pickup/delivery performance
• Monitor and manage operational KPIs (on time %, dwell time, utilization, cost per load) and drive continuous improvement initiatives
• Troubleshoot service failures and resolve issues in real time to maintain customer satisfaction
• Ensure adherence to DOT, FMCSA, and Hours of Service (HOS) regulations
• Promote a strong safety culture and ensure compliance with company and regulatory standards
• Support incident investigations and corrective action planning
• Lead, coach, and support a team of dispatchers and logistics coordinators
• Assist with hiring, onboarding, and training of new team members
• Monitor performance, provide feedback, and support employee development
• Serve as a working supervisor, stepping into operational roles as needed
• Maintain strong communication with customers to ensure service expectations are met or exceeded
• Support pricing and quoting activities, including rate development and margin awareness
• Understand the relationship between operational decisions and profitability
• Collaborate cross-functionally to improve service delivery and operational efficiency
• Utilize and optimize Transportation Management Systems (TMS) for dispatch, tracking, and reporting
• Ensure accurate and timely documentation and data entry across systems
• Support development and adherence to standard operating procedures (SOPs)
• Identify opportunities to improve workflows, automation, and reporting

What we’re looking for:

• Diploma or degree in Logistics, Supply Chain Management, Transportation, or related field preferred. Relevant experience may be considered in place of formal qualifications
• 3–7 years of transportation/logistics operations experience, managing both international logistics operations and domestic trucking
• Experience with trucking, freight forwarding, or project cargo
• Knowledge of DOT/FMCSA/HOS regulations
• Experience with TMS systems (Magaya preferred)
• Willingness to take a hands-on approach, stepping into dispatch and operational tasks as needed
• Flexibility to handle ad hoc issues, resolve service challenges in real time, and support continuous operations
• Strong focus on service delivery, compliance, and operational performance
• Availability outside standard working hours when required to support transport and logistics activities
• Occasional travel may be required based on operational needs

Why candidates are interested:

• Clear growth path into Operations Management
• Startup mentality with strong industry backing
• High-impact role with visibility and influence
• Competitive compensation + benefits
• Medical, dental, vision, 401(k), PTO, and leadership development