Hilton Miami Dadeland Hotel - Starbucks Shift Lead-Restaurant 4

Starbucks Shift Lead

As a Starbucks Shift Lead, you will fill a lead guest services role in supporting your hotel's financial goals of the daily operation of the Starbucks facilities and/or other areas of the Food and Beverage departments. You will prepares and/or serve beverages and/or food to guests to ensure the highest quality of product and service standards to ensure guest satisfaction and maximize revenues and profitability by providing prompt and courteous food and beverage service in a fast-paced work environment. This position reports to the Starbucks Manager.

Qualifications:

• Have a minimum of 1 year experience in a Supervisory or Management Food and Beverage position.
• Be incredibly friendly, customer centric, love to smile and radiate a positive and accommodating attitude while interacting with customers.
• Provides a professional image at all times through appearance and dress.

Responsibilities:

• Prepares beverages requested by customers or servers according to standard operating procedures (i.e. proper proportions and ingredients control costs provide a consistent product to the guests)
• Maintains clean and organized work areas to maximize efficiency; sets up the bar and back bar according to established procedures.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Performs pre and post-shift side work including stock service station, makes coffee, etc.
• Inspects Starbucks facility daily to ensure high quality food and food presentation, cleanliness and side work duties completed. Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the location.
• Assist Department Head/General Manager to ensure training of all Barista personnel using the steps to effective training according to company standards.
• Assist Department Head/General Manager to schedule associates at proper staffing levels; watches labor cost daily to ensure efficiency in scheduling.
• Participates in monthly inventories. Initiates programs to reduce breakage and loss in China, Glass and Silver.
• Assists in the aggressive recruitment of staff department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).
• Conducts pre-shift meetings to inform staff of daily events; ensures staff is prepared, organized and delivers high standards of service.
• Assist Department Head/General Manager in developing and ensure implementation of Food and Beverage promotional ideas.
• Assist Department Head/General Manager to ensure all beverage costs are maintained to meet budget.

Property Information:

Featuring a shared lounge, garden and views of lake, Hilton Miami Dadeland is located in South Miami, 3.7 mi from GameWorks. Featuring a fitness center, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The accommodations provides a 24-hour front desk, an ATM and luggage storage for guests. At the hotel, each room includes a desk and a flat-screen TV. All units include a wardrobe.