Front Desk Supervisor

Job Summary Unity in Diversity Our team members are as diverse as our music venues. With its owned/operated/managed venues, Live Nation Clubs and Theaters, a division of Live Nation Entertainment, is wide-ranging, including the legendary Fillmore venues and the intimate House of Blues clubs throughout the United States. Live Nation Clubs and Theaters is the country’s preeminent group of intimate music venues, featuring superior sound and lighting technology in one-of-a-kind custom-designed environments aimed to bring fans and artists together in unparalleled musical environments. Our mission is to create a profitable and principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence. Our venues bring fans as close to artists as possible and our aim is to create teams that are just as close. The Role Responsible for assisting daily operations and overall business objectives in the Music Hall. This is a full‑time position. What You’ll Do Monitor the labor cost of the shift, paying close attention to overtime Accurate accounting close-out of special events Checking accuracy of labor system at the end of the shift Maintain appropriate atmosphere (lights, sound level, room temperature, cleanliness, line of sight, table maintenance, room capacity) Conduct operations with a Guest First mindset Ensure all recap forms are submitted to accounting Ensure that Blues Buster is set up for success Perform opening, ongoing and closing duties Conduct daily pre-shift in an upbeat and motivational manner Perform daily liquor pulls for bar staff Ensure all cash drawers have appropriate change Log nightly sales and operational issues in Manager Log Book, either manually or online Conduct safety, cleaning and maintenance walk-through - interior and exterior of building Check ticket counts with box office before shift begins Check email and mail box for current information Update Contact Log at the end of the shift Familiarize self with event sheets Facilitate proper inter-departmental communication and organization What You’ll Need Required: Responsible Alcohol Awareness Training Certification or Equivalent High school diploma or equivalent Ability to work late hours Flexible schedule including regularly working evenings/nights 3 years supervisory experience in high volume restaurant/music hall environment Knowledge of Microsoft Office products and Point of Sales system, preferably MICROS Knowledge of state, federal and local liquor laws and health code regulations Ability to deal with intoxicated guests in a positive and safety minded manner Tolerance of all cultures, music and art forms Skilled in decision making, leadership, guest relations, interpersonal communications, organization, team building, time management, and staff management Ability to motivate staff, problem solve, lead, delegate, follow up, deal with volatile situations with tact and confidence Preferred: At least 2 years experience with a national restaurant chain Experience in a live music environment College diploma in related field Physical Demands/Working Environment Working environment is fast-paced, often loud and stressful Position requires extended periods of prolonged standing and working on your feet Must be able to lift or move up to 25 lbs using proper lifting techniques EQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. Compensation The expected compensation for this position is: $20.00 USD - $25.00 USD Hourly. Pay is based on a number of factors including market location, qualifications, skills, and experience. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Live Nation Entertainment Recognized for seven years as a Great Place to Work and named one of Fortune's World's Most Admired Companies, Live Nation Entertainment is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Benefits generous vacation healthcare retirement benefits student loan repayment tuition reimbursement six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. access to free live events through our exclusive employee ticketing program. #J-18808-Ljbffr