Collections Specialist

Job Description

Job Description

Benefits:

• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

About the Role:
Join our secondary location, SouthPoint Services, as a Collections Specialist and play a key role in helping clients regain financial stability. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering excellent customer service.

Position Overview:
As a Debt Collection Specialist, you will manage a portfolio of delinquent accounts, working directly with clients to resolve outstanding balances. Success in this role requires a balance of persistence, professionalism, and empathy, along with the ability to navigate sensitive financial conversations while maintaining positive relationships.

Key Responsibilities:

• Manage a portfolio of delinquent accounts to drive timely and consistent collections
• Communicate with clients via phone, email, and written correspondence to address overdue balances, discuss payment options, and resolve disputes
• Negotiate payment plans and settlements in alignment with company guidelines and regulatory requirements
• Perform skip tracing to locate individuals with outstanding debts
• Accurately document all client interactions and maintain detailed records in the system
• Review accounts for discrepancies and work toward timely resolution of billing issues
• Collaborate with team members to improve collection strategies and overall performance
• Monitor payment activity and identify trends, reporting significant changes to management
• Escalate complex or sensitive cases as needed
• Consistently meet or exceed individual and team performance goals
• Deliver a high level of customer service to build and maintain positive client relationships

Qualifications:

• High school diploma or equivalent
• Prior experience in collections, accounts receivable, or customer service is an asset but we are willing to train the right individuals
• Strong negotiation, problem-solving, and conflict resolution skills
• Excellent verbal and written communication abilities
• Ability to handle sensitive financial matters with professionalism and empathy
• Proficiency with basic computer systems; experience with SCollect or collections software is a plus

Skills & Attributes:

• Results-oriented with strong follow-through
• High level of integrity and professionalism
• Detail-oriented with strong organizational skills
• Ability to work both independently and collaboratively
• Adaptable and comfortable in a dynamic, fast-paced environment

Compensation & Benefits:

• Competitive base salary with performance-based incentives
• Paid time off
• Opportunities for career growth and professional development