Loan Processor Team Lead

Loan Processor Team Lead

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. D.R. Horton, Inc. is currently looking for a Loan Processor Team Lead for their Financial Services Regional Department. The right candidate will assist the Regional Processing Manager by handling weekly pipeline calls with branch managers, field questions from the loan processors and act the point of contact for the branches directly worked with. In the Regional Processing Manager's absence, assign incoming files.

Essential Duties and Responsibilities:

• Monitor and train on customer service maintaining company published exceed score goals
• Mentor new loan processors
• Monitor and train team to maintain QC score of 1.00
• Monitor and train team to maintain Avg # Suspense Items score of 2.00
• Ensure that the processors on your team maintain a Timeline Exception of less than 15%
• Oversee the daily management of the aged loans report
• Manage BFA goals for the upcoming month
• Manage timely pre-draw of loans in the pipeline
• Provide support for the Regional Processing Manager when they are unavailable or out of the office
• Assist the loan processors with questions and issues on guidelines and loan files
• Assist the Regional Processing Manager in identifying training needs
• Assist in daily pipeline management to include monitoring the following reports; Projected to Close, Timeline Exception, Loan Approval Conditions
• Conduct in depth pipeline reviews with Loan Processors as needed (weekly or monthly)
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Able to travel overnight

Supervisory Responsibilities:

• Directly manages two or more employees in the Branch Department.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university One (1) to Two (2) years related experience and/or training
• Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
• Proficiency with MS Office and email
• Preferred Qualifications: Strong communication skills Attention to detail