Client Service Representative

Client Service Representative

Mendon Animal Clinic is looking to add a compassionate and skilled part-time Client Service Representative to our team. At our clinic, you can help reimagine the veterinary experience in your community. Our comfortable environment means you'll have an expert team of veterinary professionals to bring you the best possible healthcare for your pet. As part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love. Saturday availability required.

Mendon Animal Clinic is a full-service animal hospital that welcomes both emergency treatment cases as well as pet patients in need of routine medical, surgical and dental care. We care for cats, dogs, rabbits and pocket pets. Our clinic is well equipped with ultrasound, digital radiology including dental, full in-house laboratory, surgical cautery, therapeutic laser, cryotherapy, tonometry. We have a board-certified surgeon, cardiologist and internist who regularly come to our practice for advanced surgical procedures, echocardiology and abdominal ultrasounds.

Mendon Animal Clinic in Mendon, MA

$19.00 - $22.00 hourly pay rate based on experience

What You'll Do

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client's inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

Our Comprehensive Benefit Package Includes:

• 401(k) with a total company match up to 4%, after 6 months of employment
• Flexible scheduling
• Continuing education allowance and professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Perks for Your Pets Too!

Because we know how much your pets mean to you, we offer special benefits designed just for them:

• Pet Care: Discounts on veterinary services and products
• Diagnostics: Savings on reference lab testing
• Nutrition: Discounts on Purina pet foods
• Insurance: Preferred rates with our pet insurance partner

Requirements

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people
• Saturday availability required

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

For Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Rarebreed Veterinary Partners and any of its affiliated companies does not use lie detector tests as part of the application process.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.