Sr. Customer Service Representative

Sr. Customer Service Representative

Req. #


27227

Job Family


CS - Customer Support Services

Location

US-MA-Milford

Pay Range Minimum


USD $44,000.00

Pay Range Maximum


USD $74,500.00

Overview

Fantastic opportunity for a Sr. Customer Service Representative who works independently with minimal guidance in a fast-paced Order Services environment. You will be part of a dedicated and professional customer service team that continuously strives to provide the highest level of support to both internal and external customers.

Responsibilities

Enter Sales Orders for Waters' consumables and spares; prepare Quotations, Return Authorizations and Credits
• Collaborate with teammates and business partners to ensure adherence to organizational procedures, policies and systems
• Resolve order processing issues relative to pricing, product availability, inco terms, delivery expectations, etc.
• Communicate effectively and professionally with internal and external customers via email and phone.

Qualifications

• 5 - 10+ years prior Customer Service experience/Order Management
• Solid verbal and written communication skills and a professional telephone manner
• Strong interpersonal and problem-solving skills
• Knowledge of Sarbanes Oxley Guidelines and ISO Work Instructions
• Prior experience with Electronic Data Interchange (EDI) is a plus
• Candidate must be PC literate and familiar with desktop applications such as MS Word, Excel, Outlook, etc. Prior experience with SAP is a plus.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key Words

Customer Service, Order Services, Order Management