Assistant, Information

At Guilford Technical Community College (GTCC), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative individuals to join our mission‑driven team, where you can enjoy a fulfilling work‑life balance and competitive benefits, including a robust pension plan. Our beautiful, well‑maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC, you’ll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive. The Information Assistant provides general college information and performs a variety of technical services related to admissions, records, financial aid and registration for students, faculty, staff and the general public who contact the College Information Center. The Information Assistant serves as an integral part of the college’s front‑door team and provides superior customer service; this position supports the College’s goals and objectives related to enrollment and retention. Salary Minimum: $35,456.80 Mid: $39,888.90 (determined by experience and qualifications). Education High school diploma or GED equivalency (required) Associate degree in office technology or a related field from an institutionally accredited college/university (preferred) Experience One year clerical experience (required) Experience with data entry/processing (required) Experience in a customer service environment (required) Greater than one year of clerical experience (preferred) Experience working in an educational customer service environment (preferred) Experience with an integrated student information system, e.g., Ellucian Datatel, Banner, or Jenzabar (preferred) Proficiency/Fluency in Spanish (preferred) KSA (Knowledge, Skills, Abilities) General knowledge and experience working with traditional, non‑traditional, and multicultural post‑secondary students Strong analytical and problem‑solving skills Ability to learn information and details related to GTCC programs, facilities, campuses, offices, etc. High levels of accuracy, confidentiality, and trustworthiness The ability to participate as a team member, to establish and maintain effective relationships with students, faculty, and the general public Skill in group management and control, the ability to communicate effectively, to understand and interpret school policy, and to readily adjust to change Basic computer literacy A general knowledge of the community college mission and philosophy Ability to identify problems and potential causes while developing and implementing action plans for solutions Above‑average typing skills required along with keen attention to detail and strong organizational skills Ability to work with minimal supervision Ability to operate a computerized switchboard Knowledge of higher education laws (e.g., FERPA, Title IX, etc.) Department/Job Specific Requirements Ability to work a flexible schedule as determined by the supervisor to cover the necessary hours. Must manage and maintain punctual attendance in accordance with the college’s attendance policy and procedures. Registration, graduation, and other heavy work periods will require additional hours. Evening and weekend work may be required. Compliance Training Ethics Safety/Shooter on Campus Personal Information Protection Training (PIP) Anti‑Discrimination/Harassment & Title IX Other training may be required as determined applicable. Physical Demands Physical Activity: Primarily sitting Environmental Hazard(s): Lifting: Posting Details Posting Type: Staff Posting Number: 2026‑075‑REG Open Date: 06/19/2026 Close Date: 07/19/2026 Documents Needed to Apply Required Documents: Resume, Cover Letter, Transcripts, Curriculum Vitae, Other. Optional Documents: Any additional supporting materials. 601 E. Main Street, P.O. Box 309, Jamestown, NC 27282 #J-18808-Ljbffr