Associate I, Customer Service

Nordson Medical , a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

Receive and process orders from initial contact with the customer through delivery and follow-up.

Essential Job Duties and Responsibilities

• Process all orders received by fax and email into PRMS order entry system.
• Answer Customer Service phone line and assist customers with general product questions, pricing, and product availability.
• Receive and respond to all customer inquiries and complaints.
• Coordinates complaint/customer feedback program, including data entry of new customer reports/complaints, initial screening of complaints for reportability and customer correspondence.
• Interface with internal and external customers to ensure complete information is being collected for customer reports and complaints.
• Ability to handle high call volume with professional courtesy.
• Process all domestic MPS orders.
• Maintain calendar for future orders.
• Work closely with shipping department to ensure all orders are delivered on time.
• Provide support to the Customer Service team members.
• Motivate team members.
• Be a subject matter expert in Customer Service matters.
• Document customer contacts.
• Perform other departmental duties as assigned.
• Make sound decisions and achieve customer satisfaction.
• Provide general administrative support for sales and marketing activities as required.

Education and Experience Requirements

• High school diploma or equivalent.
• 2-3 years of experience in customer service role.
• Must be able to work in a group, call-center type setting.
• Must be capable of making sound decisions and achieving customer satisfaction.
• Strong ability to multi-task.

Preferred Skills and Abilities

• Strong leadership skills.
• Computer literate.
• Strong typing skills with high accuracy.
• Competent with Word, Excel and Outlook.
• Excellent oral and written communication skills.
• Ability to meet deadlines and handle pressure.
• Superior work ethic, attendance and punctuality required.
• Attention to detail is a must.

Working Conditions and Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Medical

At Nordson MEDICAL, you don't have to be a doctor to help save lives. We are the global expert in the design, development, and manufacturing of complex medical devices and component technologies. By joining our team today, you will help us bring innovative ideas to life. Nordson MEDICAL is a global team that works to create components for life-saving medical devices. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson MEDICAL. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.