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General Manager

Clean Team, Inc.

Cleveland, OH
General Manager - Commercial Cleaning & Janitorial Services

Cleveland, Ohio

We are a growing commercial cleaning, janitorial, and facility services company seeking an experienced General Manager to lead branch operations in Cleveland, Ohio.

This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment.

Key Responsibilities

  • Lead branch operations, multi-site management, and field operations teams

  • Manage full P&L responsibility , budgeting, forecasting, and EBITDA performance

  • Control direct labor costs, staffing levels, overtime management, and productivity metrics

  • Drive customer retention, account management, and client satisfaction

  • Oversee janitorial services, commercial cleaning operations, facility maintenance support services

  • Execute business development strategies, B2B sales growth, and contract expansion

  • Conduct performance management, employee engagement initiatives, and succession planning

  • Ensure compliance with OSHA, safety regulations, quality control standards, and company policies

  • Monitor KPIs including revenue growth, gross margin, labor percentages, and service delivery metrics

Qualifications

  • 5+ years of experience in branch management, operations management, or multi-site leadership

  • Background in commercial cleaning, janitorial services, facility management, building services, or service-based industries

  • Proven success with budget management, cost control, workforce management, and EBITDA growth

  • Strong skills in team leadership, conflict resolution, performance coaching, and strategic planning

  • Experience with B2B account management, contract services, and recurring revenue models

  • Proficient in analyzing operational reports, labor modeling, and production rates

Preferred Experience

  • Service industry leadership (cleaning, maintenance, security, logistics, staffing, or similar labor-driven operations)

  • Experience managing hourly workforce environments

  • CRM or workforce management software experience

Work Environment

  • Office-based with frequent client site visits throughout the Cleveland area

  • Local travel required

  • Availability for occasional after-hours customer support

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Vacancy posted 1 day ago
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