Manager, Professional Services

4. Manager, Professional Services# Manager, Professional Services## DescriptionJoining Collibra 's Professional Services TeamAt Collibra Public Sector, our Professional Services team relies on Federal Solution Architects to deliver on customer expectations for the services we sell, working directly with customer key projects stakeholders throughout the entire customer journey. Ensuring growth, adoption and renewal, Federal Solution Architects act as customer champions, ensuring customers are onboarded and realizing value rapidly.Managers, Professional Services at Collibra are responsible for- Supporting federal customer engagements by delivering mission-aligned architectural design and execution of Collibra products that adhere to Collibra Public Sector's Delivery Models, Engagement Processes, Methodologies, and Artifacts, while ensuring compliance with applicable government regulations and security standards (e.g., FedRAMP, FISMA, GovCloud).- Providing federal agencies with tailored data governance strategies that incorporate best practices, enable knowledge transfer, and drive measurable business and mission outcomes.- Partnering cross-functionally with Collibra Sales, Customer Engineering, Product, Support, and Executive teams to ensure alignment with federal acquisition cycles and stakeholder priorities.- Identifying opportunities to expand Collibra's footprint within agencies by aligning product capabilities to evolving agency mandates, modernization efforts, and compliance requirements.- Meeting or exceeding utilization goals in support of federal client success, long-term program engagement, and repeatable delivery excellence.- Contributing to the growth of Collibra's public sector services and licensing business through account expansion, strategic planning, and customer advocacy.You have- 5-10 years of consulting experience supporting U.S. federal agencies with knowledge in the areas of Data Governance, Data Management or Data Quality.- An understanding of the leading PaaS providers, Data Lakes, Databases, and Integration platforms commonly adopted by federal agencies.- A minimum of 2 years of experience working with cloud platforms, network-based API integration (REST/JSON), and deployment automation.- Linux CLI proficiency.- Hands-on experience with AWS/Azure, Kubernetes, infrastructure and platform.- Experience with big data technologies such as Spark, and Hadoop.- Familiarity in enterprise security solutions such as LDAP or Kerberos.- Hands-on experience with Data Quality, Data Pipelines, Data Orchestration, and/or Job Control tools.- Knowledgeable of at least least two or three of the following: data management processes, including data governance, data stewardship, master data management, data cataloging, and business rules management- Proficiency in leveraging APIs via Java, Python, or similar scripting language for custom software implementations in Enterprise Linux or Unix environments.- Experience with data warehousing, ETL, data integration.- Skilled in developing functional and technical specifications.- Experienced with Collibra or comparable technologies.- Because this role supports the U.S. government business, it is required that this candidate be a U.S. citizen who resides on U.S. soil and holds active security clearance (Secret/TS/TS-SCI).You are- Preferably located in the Washington, D.C. metro area to support in-person federal customer engagements, with an on-site requirement of up to 50%.- An effective communicator across business and technical stakeholders and able to tailor to different audiences.- Always customer-focused and personally hold yourself accountable for the customer's success.- Masterful at troubleshooting, navigating, and facilitating resolution of challenging client connectivity and technical software issues.- Self-starting and interested in learning new software skills to support intricacies of Collibra's application stack.- Able to work with business and IT owners to identify and align on solutions to data challenges, advocating for the importance of preserving data governance and quality.- Able to lead blueprinting, design workshops, and requirements gathering activities.Measures of success- Within the first 30 days of employment, be able to- Clearly understand the roles and responsibilities of the reporting employees and the account assignments.- Present the services offering, understanding the different deliverables and the value provided.- Present the Customer Journey framework, understanding the different phases and roles and responsibilities within each phase.- Clearily understand the roles and responsibilities of all delivery personnel including an Engagement Manager, Solution Architect, Account Program Manager, Premium Support Engineer, Sales Engineer and Account Executive.- Within the first 60 days of employment- Navigate Salesforce including opportunities, utilization, projects, and quotes.- Identify customers and services engagements at Risk and build a plan to remediate.- Identify process gaps and inefficiencies within the services organization.- Present the services offering to a customer.- Within the first 90 days of employment be able to- Advise Sales on proposed services engagements.- Build Salesforce reports for visibility into Services engagements including utilization.- Build playbooks to address process gaps and inefficiencies within the services organization.- Execute remediation plan for customers at risk collaborating with the sales, support, and technical teams.- Understand and convey to customers how Collibra's suite product capabilities and the projects being delivered provide value to customers.Compensation for this role...Source: Jobicy ( #J-18808-Ljbffr