Executive Assistant, Performance & Improvement

Executive AssistantThe Performance & Improvement team at UVM Health brings together clinical care, technology, quality, and data to improve care across our health system. Physicians, nurses, informaticists, quality and safety experts, technologists, and data professionals collaborate to make care safer, more connected, and easier to deliver. This is dynamic, meaningful work grounded in the needs of patients, care teams, and the communities we serve.University of Vermont Health is seeking an experienced, highly organized, and proactive Executive Assistant to provide high-level strategic and administrative support to the Chief Performance Improvement Officer/Chief Medical Information Officer and associated programs. This is a fast-paced, high-visibility role supporting a system-level executive and a large, interprofessional organizational function, requiring exceptional judgment, discretion, and the ability to manage multiple, competing priorities independently.This is more than a support role. We are looking for a true partner to the department: someone who sees themselves as an engaged, valued contributor, cares deeply about the impact of the work, and brings energy, initiative, and strategic thinking to everything they do. Reporting to and receiving functional guidance from executive-level leadership, you will work with a high degree of independence and autonomy in a stressful, high-paced environment, seamlessly managing and responding to multiple, competing priorities.Required:Associate's degree in business, office management, or a related field, or an equivalent combination of education and experience (Bachelor's degree preferred)Five to seven years of progressively responsible office experience providing executive-level support to have gained the necessary interpersonal skills to work effectively with executive leadershipHigh-level competency with the Microsoft Windows Suite (Outlook, Excel, PowerPoint, and Word); advanced keyboarding skills are essentialA discreet, professional demeanor: reliable, diplomatic, trustworthy, and able to handle confidential material or information in a sensitive mannerAbility to think critically and creatively; a fast learner with the ability to multitask and handle a multitude of expedited deadlines and projects calmly and efficientlyCompetent writing and editing skills, including sound grammar, spelling, and punctuation abilities, along with a basic competency in mathematicsCuriosity, initiative, and a constructive, solutions-oriented approach; you balance attention to detail with timely follow-through, adapt as priorities evolve, and seek guidance when neededAbility to operate standard office equipment such as multiple phone lines, audio-visual equipment, fax machines, and copiersPreferred:Experience in healthcare, higher education, or other highly regulated environmentsProject management experienceKnowledge of OneNote and Stream, as well as virtual platforms (Teams/Skype)Familiarity with medical terminologySome specialized knowledge relevant to the department (clinical informatics, quality improvement, or data/analytics)What You'll Do:Executive Partnership & Administrative LeadershipServe as the primary strategic and administrative partner to the Chief Performance Improvement Officer/Chief Medical Information Officer, performing traditional and advanced administrative functions with a high degree of independence, autonomy, and confidentialityMaintain complex appointment calendars; coordinate appointments, meetings, conference rooms, AV equipment, and food and beverage requirements; confirm appointments as directedOrganize travel arrangements such as hotels, airline reservations, and rental carsServe as a trusted point of contact across the health system for all levels of leadership, physicians and staff, Board of Trustees members, vendors, business contacts, patients and families, and members of the community, with discretion and sensitivity to confidential informationCompose, draft, proofread, and finalize letters, memos, journal submissions, and other correspondence using the appropriate agreed-upon formatTake, prepare, and distribute meeting minutes; organize Board and committee meetings; prepare and distribute meeting agendasPrepare leaders for meetings through briefing materials, pre-reads, and coordinated communicationsMaintain an awareness of confidentiality concerns in the presence of visitors; greet visitors and ensure a comfortable, professional experienceMaintain an awareness of organizational Policies and Procedures as they apply to the department, its employees, and the organization at large; monitor, maintain, and distribute organization policies (when specified)Support executive recruitment activities, coordinate interview and visit itineraries, and assist in the orientation of appointeesMentor, train, and collaborate with the broader Executive Assistant team; support leadership coverage as neededProject & Strategic Initiative ManagementCoordinate and execute projects particular to the department, prioritizing assignments and assuming responsibility from start to finishPrepare project timelines, handouts, and advanced presentation materials; coordinate the professional publication of documentsTrack priorities and follow-up actions to help leaders and teams advance important organizational prioritiesDevelop clear, visually compelling data summaries, reports, and PowerPoint presentations for executive and board-level audiencesSupport multi-team initiatives, change-management activities, and cross-departmental priorities across clinical informatics, quality and safety, data and analytics, and governanceOperational & Financial CoordinationDesign and format spreadsheets, enter data, and perform basic analysisPerform general financial duties such as corporate card reconciliation, processing invoices, and related budget coordinationPerform general clerical duties such as organization of mail, filing (including confidential files), and ordering of supplies; maintain an inventory of office supplies and verify delivery, returns, and costsAnswer telephone using an agreed-upon protocol, forward calls as appropriate, take messages, and monitor hold timesPerform other duties as assignedOur Team and Culture:You will join a collaborative, dedicated team that values professional excellence, mutual support, and a shared commitment to improving care:Interprofessional by design: Clinicians, technologists, improvement experts, and data professionals bring different perspectives to shared challenges.Collaborative: We welcome ideas from every role and value each team member's perspective.Supportive and engaged: We celebrate accomplishments, learn from challenges, and support one another, with room for humor along the way.Driven by purpose: Everything we do connects back to patients, clinicians, and the communities we serve.Committed to growth: We support one another through mentorship, shared learning, and professional development.Professional Growth and Development:This role offers valuable exposure to how a health system develops priorities and puts improvement into practice. You will gain hands-on experience supporting work across:Health care operations and executive leadershipClinical informatics and digital healthQuality, safety, and patient experienceData, analytics, and governanceProject and program managementWorking Environment:This is an office-based/hybrid role (South Burlington, VT on site at least 3 days/week) in a high-paced executive environment with no routine exposure to blood, body fluids, or tissues (OSHA Category III). Occasional lifting, carrying, pushing, or pulling of 11 to 24 lbs. may be required. The role involves sitting, reaching, twisting, bending, simple grasping, telephone work, and normal speech and hearing functions.Why This Role Matters:As a trusted partner to executive leadership, you will be at the center of the work that shapes the experience of our patients, our community, and our people. Above all, you recognize that excellent administrative support makes a meaningful contribution to patient care. The right candidate will be deeply invested in the mission of the department: a valued voice in meetings, a proactive problem-solver, and someone who takes pride in making the entire team more effective.