Customer Service Representative - Crockett Garage

Job Title Customer Service Representative – Crockett Garage Location San Antonio, TX, United States Responsibilities Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility. Assists customers in making payment to fully automated revenue control equipment. Goes above and beyond to deliver an exceptional client and customer experience. Assists in the management of the day‑to‑day activities of the assigned location. Monitors parkers in pay‑in lanes. Makes every customer interaction a moment that matters through friendly and professional conduct. Willing to assist customers that have forgotten where they parked their vehicle. Performs other necessary functions as assigned. Conducts garage and facility audits as required by management. Counts the “bank” of revenue (if required) at the beginning of shift to ensure starting total is correct. Makes change (if required) for customers before transactions. Quotes rates for parking services. Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily. Resolves customer complaints independently or with the aid of a supervisor. Answers telephone in a prompt and courteous manner (if required). Maintains cleanliness of facility and picks up trash in the surrounding area. Presents themselves professionally (neat appearance and in uniform) at all times while at work. Arrives to work on time for scheduled shifts. Completes any other duties that may be assigned by the supervisor. Qualifications What you need Education Required High School Diploma or an equivalent combination of experience and education. Experience Required Experience with automated parking access control hardware and software or a high aptitude for technology. Availability to Work Special shift requirements, if any, will vary depending on a location’s hiring needs. Availability to work 2nd shift, 3rd shift and/or week‑ends may be required. License Requirement A valid state‑issued driver’s license, with a current address and acceptable driving record, if the employee is expected to drive a company vehicle or on company business. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change. Language Skills Ability to read, write and interpret the English language. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, supervisors and other employees of the organization. Reasoning Ability Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Adaptability Adapts to changes in the work environment; able to deal with change, delays, or unexpected events. Judgment Exhibits sound and accurate judgment. Other Skills and Abilities Ability to use clock, calculator or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The exposure level in the work environment to vehicle emissions is moderate to high. The exposure level in the work environment to extreme hot/cold temperatures is moderate to high. The work environment is subject to all weather conditions including precipitation and wind. The exposure level in the work environment to bright sunlight and nighttime working conditions is high. Physical Demands While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision. Equal Opportunity Employment SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. #J-18808-Ljbffr SP+