Disability Application Specialist

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.

we're a close-knit community. At Vynca, our mission is to provide comprehensive care for more quality days at home.

Role Overview

The Clinical Intake Specialist is an integral member of the ECM care management team. In this role, the Clinical Intake Specialist works directly with clients to understand their needs and then connect them to the correct resource on our primary care management team. The successful candidate will be personable and professional via phone, able to quickly review medical charts and understand medical conditions, provide person-centered care, prioritize tasks effectively to support client engagement, and be motivated to help high need individuals with complex care needs.

Key Responsibilities

• Conduct outreach to newly referred clients and log activity in VyncaOS
• Review medical charts and document client medical needs and suggested interventions
• Communicate critical information and client preferences to the care team for personalized care planning
• Attend weekly Team Operations Meetings
• Maintain a structured and organized schedule to optimize client intake and engagement
• When unscheduled, perform proactive outreach to no-shows or clients who have not been contacted previously
• Stay available for warm transfers from field teams, ensuring same-day responses
• Thrive in a fast-paced, dynamic environment with an emphasis on meeting key performance metrics

Qualifications

• Active, unrestricted California Licensed Vocational Nurse (LVN) license,
• Bachelor’s degree in a related field,
• Medical Assistant certificate issued by a recognized group (AAH, AAMA, AMT, NCCT, or NHA)
• Experience with Health Gorilla or Health Record Systems
• Expert computer skills and proficiency in Google Workspace, MS Office, and internet tools
• Capable of managing multiple tasks and navigating various platforms, with the ability to adapt and shift priorities as needed
• Bilingual (English/Spanish) highly preferred

Schedule and Working Hours

Willing and able to work Monday-Friday 8:30am-5pm Pacific Time, with the possibility of evenings and weekends

Hiring Process

The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.

Background Checks

A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.

Vaccination Requirement

Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.

Diversity and Inclusion

we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

Environmental Conditions and Physical Requirements

Works with Vynca patients/clients remotely and/or in-person. Successfully performs the essential duties and responsibilities of the position through the use of physical activities as described below:

• Regularly requires working at a computer for an entire shift (with appropriate breaks).
• Regularly requires use of laptop and video-conferencing technology.
• Occasional travel may be required to perform job duties, attend training, or company events.