VP Portfolio Manager

Job Description

Position Summary

We define fintech partnerships. The Bancorp does more than enable payments innovation. We work side by side with clients, combining deep expertise with a technology-forward approach to deliver creative, practical solutions. We don't settle for what's possible today. We look ahead to what's next, helping clients grow and innovate with confidence.

The VP Portfolio Manager role leads a team of Relationship Managers, Partner Services Coordinators, and Marketing Compliance Analysts responsible for the day-to-day service, issue management, and marketing compliance review of fintech partner relationships within the Fintech Solutions division. The team supports a portfolio that spans card issuing, payments, and lending programs. As a member of the Partner Services department and the Fintech Solutions division management team, the VP Portfolio Manager helps shape and execute the department's strategic initiatives and work processes. This role communicates frequently with mid and senior executive-level personnel across The Bancorp, as well as senior executives at partners and third-party service providers.

Key Responsibilities

1. Team leadership and development

• Manages a team of Relationship Managers, Partner Services Coordinators, and Marketing Compliance Analysts supporting assigned fintech partners.
• Oversees day-to-day team operations and sets high performance standards, managing performance in line with HR policies and procedures.
• Sets clear expectations for partner coverage, service levels, and account documentation across the team.
• Builds a flexible, energized work environment that earns employee trust and engagement.
• Motivates the team to perform at high productivity levels and inspires confidence in the department's direction.
• Coaches the team on partner communication, issue escalation, marketing compliance standards, and program knowledge across payments, issuing, and lending.
• Develops team members and addresses performance issues directly and fairly.

2. Partner program support and escalation

• Oversees team support for the full range of partner programs, including card issuing, payments, and lending.
• Acts as the escalation point for the Partner Services team and partners to drive efficient resolution of issues and concerns.
• Resolves escalated partner management and operational issues, working solutions with the team, and approving actions on the highest-level service and relationship matters.
• Guides the team through product launches and program changes so marketing collateral impacts and day-to-day partner servicing impacts are understood and addressed.
• Works through lending related issues raised by partners, coordinating with resources across the enterprise to reach resolution.

3. Regulatory oversight and third-party risk management

• Communicates partner oversight activities in accordance with applicable regulatory guidance and internal third-party risk management standards for partners with complex services requiring executive oversight.
• Works closely with operations, compliance, and third-party risk teams to implement oversight practices, reviews and controls.
• Oversees the review of partner marketing and advertising materials for adherence to regulatory requirements, bank policy and program terms, and resolves escalated collateral decisions.
• Ensures team member adherence to all regulatory and compliance rules, regulations, and guidelines.
• Supports internal and external examination requests and partner inquiries.

4. Strategy, reporting and operational improvement

• Develops short and long-term strategies for the Partner Services team that balance business goals with risk management and compliance standards.
• Reviews, analyzes, and presents key operational metrics along with risk and performance indicators
• Delivers recommendations to senior management that increase operational effectiveness and manage risk exposure.
• Identifies opportunities to improve productivity, reviews staff work for process adherence, and coaches to close gaps.

Qualification Requirements

• Undergraduate degree in a related field or an equivalent combination of training and experience.
• 8 years of relevant relationship management or business development experience and 8 years of banking or payments operations experience.
• Working knowledge of card issuing, payments and lending programs, including how each is serviced, monitored, and reported.
• Strong working knowledge of compliance rules and regulations, including third-party risk management expectations.
• Familiarity with marketing and advertising compliance requirements for consumer financial products, including UDAAP considerations.
• Excellent leadership skills with a demonstrated ability to motivate others and take the lead.
• Excellent verbal, written and interpersonal communication skills, with the ability to work well with all levels of employees, management, staff and external partners.
• Excellent partner relationship skills with the ability to manage the highest-level partner concerns and problem-solve as issues arise.
• Team player able to work effectively in a collaborative, multitasking environment.
• Demonstrates strong motivation, accountability and resilience in pursuing goals, delivering high-quality results and continuously improving performance.
• Demonstrates the ability and willingness to learn and use approved artificial intelligence tools to improve productivity, decision-making and work quality, while keeping use compliant with company policies.
• Ability to travel up to 10%.

What Success Looks Like

• Partner issues and escalations are resolved within expected timeframes with clear communication to partners and internal stakeholders.
• Payments, issuing and lending programs are supported within program terms and bank policy.
• Marketing collateral reviews are completed within agreed turnaround times with consistent, well-documented decisions.
• Product launches and program changes go live with the team prepared and partner-facing materials and processes updated.
• Oversight activities, reviews and controls are completed on schedule and documented to withstand internal audit and regulatory examination.
• Examination and audit requests are fulfilled accurately and on time.
• Operational metrics and risk indicators are reported on a consistent cadence and used by senior management to make decisions.
• Team retention, engagement, and performance ratings reflect strong leadership and development.

Why This Role Matters

Partner Services sits at the center of how The Bancorp delivers on its promise to fintech partners. The VP Portfolio Manager sets the standard for how Relationship Managers, Partner Services Coordinators, and Marketing Compliance Analysts show up every day, turning complex payments, issuing, and lending programs into a service experience partners can rely on.

The role also protects the bank. Strong oversight, disciplined controls, and clean examination results are what allow The Bancorp to keep building new programs with confidence. By developing the team, sharpening operational discipline, and holding a high service standard across the product set, this leader helps the division scale without adding risk.

Additional Information

This job will be open and accepting applications for a minimum of five days from the date it was posted.

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Working at The Bancorp Bank, N.A. and Benefits Information:

Company Culture & Background Screening

Company Culture at The Bancorp Bank :

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

#LI-MD1

#LI-Onsite