IT End-User Specialist II

Job Description

Job Description

Are you the person coworkers call the moment their laptop won’t start or their access is locked? Do you take ownership of a problem and stick with it until it’s truly solved, not just closed? If you’re nodding your head, we want to speak with you!

Gradient is seeking an IT Specialist to join our team! In this hands-on role, you’ll keep our people connected, secure, and productive, helping advance Gradient’s mission to make transportation safer.

Key Details:

• Pay : $75,400/year
• Location : Clackamas, OR — Onsite (travel required between Gradient’s two locations)
• Schedule : Monday–Friday; standard business hours (occasional after-hours support as needed)
• Benefits : Medical, Dental, & Vision Insurance, Life Insurance, Employee Assistance Program, FSA, Paid Time Off, Paid Holidays, Simple IRA w/ Company Match, and Professional Development Stipend

Who We Are : Gradient began with a simple idea: transportation runs better – and safer – with compliance at the core. Family-owned and operated since 1996, we continue to deliver people, goods, and materials safely to their destinations by helping businesses and operators navigate compliance. We believe safer transportation makes a safer world, which is why our mission is to safeguard both businesses and lives. We are stewards of knowledge and leaders of industry, upholding our economy and protecting our communities through lasting, trusted partnerships. 

We are dedicated to living our mission and values every day and are looking for a team member who shares the same passion:

• Never Settle - There is always a way to improve on today, and something amazing we can achieve tomorrow.
• Share Responsibility - The only way to keep everyone safe is if everyone does their part.
• Rise Together - Working as a team, a network, and a community, we support the safety and success of our staff and clients alike.

To learn more, check out our website:

Who You Are: You take ownership of employee problems and follow them through to resolution. You enjoy troubleshooting that requires real investigation rather than guesswork, and you know how to make technical information understandable for people with different levels of technical comfort. You’re comfortable moving between hands-on support, account administration, and documentation, and you know when to bring in a specialist rather than push past what you’re equipped to handle.

Other qualifications include:

• At least 3 years of progressively responsible end-user IT support experience, including Level II troubleshooting
• Hands-on experience supporting Windows workstations and common business applications
• Experience with routine Microsoft 365 user administration (accounts, licenses, mailboxes, groups, access)
• Working knowledge of networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP) sufficient to diagnose and escalate issues
• Understanding of end-user cybersecurity fundamentals (MFA, phishing, patching, least-privilege access)
• Valid driver’s license and reliable transportation for travel between Gradient locations
• Ability to pass a background check and drug test (including THC)

What You’ll Do: As the IT Specialist, you’ll be the primary onsite technology resource for Gradient employees. You’ll troubleshoot everything from workstations to accounts to phones, keep our remote Systems Administrator supported with the hands-on work only an onsite person can do, and make sure every employee gets clear, patient help when something isn’t working. 

Responsibilities include, but are not limited to:

• Serve as the primary point of contact for employee technology questions, incidents, and service requests, diagnosing and resolving Level I and Level II issues.
• Configure and support workstations, phones, and peripherals for new hires, role changes, and offboarding.
• Administer routine Microsoft 365, LastPass, and third-party application access, including password and MFA resets.
• Serve as the onsite hands for Gradient’s remote Systems Administrator, testing, inspecting, and installing infrastructure equipment under technical direction.
• Maintain accurate IT documentation, including asset inventories, troubleshooting guides, and onboarding/offboarding checklists.

Gradient is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees.