IT Asset Management Specialist

About Hyatt At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business, helping Hyatt become one of the world’s best and fastest‑growing hospitality brands. What We Offer Annual allotment of free hotel stays worldwide Well‑being initiatives such as a complimentary Headspace subscription and a discount at the on‑site fitness centre A global family assistance policy with paid time off following the birth or adoption of a child, and financial assistance for adoption Paid Time Off, medical, dental, vision, and 401(k) with company match Who You Are As our ideal candidate you understand the power and purpose of our culture of care, and embody our core values of empathy, inclusion, integrity, experimentation, respect, and well‑being. You enjoy working with others, are results‑driven, and seek opportunities for personal and professional growth. The Role The IT Asset Specialist is primarily responsible for managing the end‑to‑end lifecycle of hardware assets, including tracking inventory, locating missing assets, optimizing costs, and supporting IT policies and governance. Responsibilities Track, maintain, and report accurate records of assets throughout their lifecycle to support decision‑making and compliance Collaborate with management, vendors, and legal teams to support asset acquisition, maintenance, and disposal, and triage tickets to the appropriate support groups with proper escalation of major incidents Report and communicate asset performance, risks, and recommendations to leadership or clients Maintain accuracy of stock rooms and update management on inventory requirements Provide frontline technical support by diagnosing, troubleshooting, and resolving hardware, software, and peripheral issues for end‑users to keep their workstations operational Qualifications Experience Required 3+ years of progressive experience in IT service management High proficiency with technology and data analytics tools used for asset tracking, reporting, and performance optimization Strong communication and stakeholder‑management skills to clearly explain strategies, risks, and results to clients and leadership Strong understanding of ITIL frameworks and best practices; ITIL certification (v3 or v4) highly desirable Proven ability to develop and execute strategies that integrate automation and emerging technologies to improve customer experience and operational efficiency Experience developing and implementing strategic initiatives to improve customer satisfaction and operational efficiency Experience Preferred Experience with ticketing management systems (ServiceNow preferred) Experience with Active Directory or an Identity Management System (Omada) The salary range for this position is $60,800 - $70,000. The final pay rate will depend on experience, skill level, and other qualifications for the role, as well as the location of work. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees or obligations associated with unsolicited submissions unless a formal agreement is in place. Location: Chicago, IL, US #J-18808-Ljbffr