Director- Information Technology I (Design & Strategy)

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech\'s faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation\'s top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Mission and Values

Georgia Tech\'s mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information

Technical Design & Strategy is a newly created department within Campus Services, dedicated to advancing human-centered design and enhancing the user experience for all Campus Services technology. This team leads the development and integration of innovative solutions that streamline processes, modernize technology platforms, and ensure secure, reliable access to campus resources. With a focus on collaboration, accessibility, and continuous improvement, Technical Design & Strategy works to make every interaction with Campus Services technology intuitive, efficient, and responsive to the needs of the Georgia Tech community.

The Director of Technology Design & Strategy provides strategic leadership for the design, implementation, and continuous improvement of technology-enabled service solutions that enhance the campus experience at Georgia Tech. This role champions a comprehensive vision for service transformation by integrating technology, user-centered design, and data insights to elevate service quality and student satisfaction. The Director develops multi-year strategic technology roadmaps, embeds behavioral insights into service initiatives, and leads cross-functional projects from concept through implementation. By partnering with campus stakeholders and IT leadership, the Director ensures that digital platforms and service touchpoints are intuitive, integrated, and aligned with institutional goals. Additional responsibilities include overseeing the development of digital products, establishing performance metrics and service standards, guiding enterprise architecture and system integration, and evaluating emerging technologies to drive operational excellence, accessibility, and innovation across Campus Services.

Job Summary

The Director of Information Technology I, will plan, organize, and oversee the information technology support function for a campus unit. Includes the acquisition, installation, and maintenance of hardware and software systems required to meet the unit\'s information technology needs. Responsible for setting employee goals, determining organizational structure to meet those goals, assessing performance, providing feedback, and recommending pay actions.

Responsibilities

• Job Duty 1 - Direct unit IT support staff personnel to include staffing, formulation and assignment of goals, performance assessment and employee development.
• Job Duty 2 - Formulate unit IT budget and manage related expenditures.
• Job Duty 3 - Oversee ongoing review of unit information needs and formulate and implement plans required to meet those needs.
• Job Duty 4 - Coordinate/communicate unit IT plans, programs and activities with OIT as appropriate.
• Job Duty 5 - May serve as unit representative on campus-wide information technology advisory groups.
• Job Duty 6 - Perform other duties as assigned.

Required Qualifications

• Educational Requirements: Bachelor\'s Degree in Information Technology, Computer Science, Computer Engineering or related discipline or equivalent combination of education and experience.
• Required Experience: 8+ years of relevant experience, including 4+ years of supervisory knowledge.

Knowledge, Skills & Abilities

• KNOWLEDGE: This job requires working knowledge of unit level information technology infrastructure including related software and hardware.
• SKILLS: Skills in strategic planning, budget formulation and management, management of technical professionals, oral and written communication, IT policy development and administration, project management, process engineering/reengineering, relational database administration and application of performance metrics is required.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual\'s race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Other Information

This is a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Salary Range: $124,950 to $140,000

Location: Atlanta

Background Check

Successful candidate must be able to pass a background check. Please visit policylibrary.gatech.edu/employment/pre-employment-screening

Other Information

* Demonstrated success developing and implementing strategic plans that align technology and service delivery with organizational goals and customer needs.

* Expertise in applying human-centered design, process improvement, and innovation frameworks to enhance user experiences and streamline operations.

* Strong understanding of enterprise systems, digital platforms, and workflow technologies that support scalable, data-informed service delivery.

* Proven ability to lead cross-functional teams, manage stakeholder relationships, and foster collaboration across diverse functional areas.

* Ability to synthesize complex data and user insights into actionable strategies.

* Exceptional written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences.