Automotive Service Advisor

Mitchell Selig Ford Service Writer OpportunityFounded in 1922, the Mitchell Auto Group has excelled over the past 100 years by providing an opportunity for individuals to turn their work ethic and positive attitude into a career.Today's automobiles employ state of the art technology that requires regular maintenance, software updates and repairs to perform at the highest level. Customers need a consultant to coach them through these repairs and updates to their vehicles.Mitchell Selig Ford is located off of exit 37 via 91 at 801 Bloomfield Ave in Windsor, CT. We have developed a strong close knit team and recently we now have the opportunity to now add to our family!We are looking for one individual with experience as a Service Writer to join our team. A track record of high customer satisfaction is a must for this position.What We OfferAmazing work life balance (Monday through Friday from 7am-5pm) with weekends and holidays offA great environment with even better teammates and the consistency with management as they have been with the Mitchell Group for 7 years togetherA full team of 12 technicians - which includes 5 senior master techniciansMedical, dental & vision insuranceLife insurance401kAccident and critical illness insuranceA fully upgraded and renovated parts departmentResponsibilitiesGreets customers promptlyObtains customer and vehicle informationClearly reports all vehicle symptoms as described by the customerDetermines and recommends needed maintenance based on age, mileage, and vehicle historyPrepares complete and accurate estimate of cost for labor and partsEstablishes follow-up timeMonitors the progress of each vehicle throughout the day, updating customers frequentlyVerifies that final invoice reconciles with work performed on the repair orderExplains all completed work and charges to customersObtain top notch customer service scoresQualificationsMinimum 1 year experience in a service advisor roleKnowledge of automobilesPositive attitudeHigh volume mentalityCSI focusedMitchell Auto Group is an equal opportunity employer.