Care Coordinator

Care Coordinator

Aligned Modern Health is changing the face of healthcare and building the leading national brand in holistic medicine. Our unique, multi-disciplinary model offers patients evidence-based solutions to a host of health challenges including BHRT/hormone issues, thyroid, autoimmunity, stress and anxiety, GI distress, metabolic disorders, infertility, musculoskeletal pain, and more. We pride ourselves on outstanding clinical outcomes and a five-star patient experience. We have 16 clinics across the city of Chicago and surrounding suburbs, and we offer telehealth services for Functional Medicine and BHRT across 20+ states and growing!

Are you a college graduate looking for an entry level career at a growing company? Our corporate office in downtown Chicago (currently fully remote) is looking to hire highly motivated, self-driven, personable, and team-oriented Care Coordinators. Our ideal candidates are outgoing, professional, have great organizational and administrative skills, and excel when multi-tasking. The role pays $18-20 per hour based on experience and bonus incentives based on performance metrics. The Care Coordinator's primary responsibility is to interface with patients on the phone, email, and live chat to get them scheduled at one of our 16 Chicagoland clinics and/or one of our growing telehealth practices. We are currently servicing patients virtually in over 20 states. This role will also work internally with clinic teams and providers to ensure they have all the relevant information and guidance they need to provide a 5-star patient experience.

If you have experience or interest in any of the following roles, we encourage you to apply - Customer Experience Coordinator, Patient Experience Coordinator, or Scheduling Specialist.

Job Responsibilities:

• Provide exceptional customer service and build rapport with patients
• Serve as our new patient scheduling liaison for 16 clinics across the Chicagoland area and 20+ states virtually for telehealth visits
• Manage and schedule new patient appointments and promptly respond to new patient inquiries
• Provide support to clinics for scheduling, insurance collection, and billing related questions

Requirements:

• Bachelors degree from a 4-year accredited school
• 1+ years of experience in retail, sales, hospitality, or customer relations
• Excellent listening and communication skills
• Great team player able to adapt in a fast-paced work environment
• Customer-first, outgoing attitude and exceptional customer service skills
• Professional and courteous demeanor in all forms of communication
• Superior written and verbal communication skills; top-notch tact in handling confidential and sensitive information
• Demonstrated ability to work well in a fast-paced, team environment
• Takes ownership and applies rigor to all tasks assigned understands the direct impact this role has on business operations
• Strong organizational and attention to detail skills
• Comfort conducting daily tasks on the phone or computer
• Ease and savviness utilizing Microsoft office products and various software
• Must provide high speed internet connection
• Must have a quiet work environment to take and make phone calls

We offer competitive compensation, benefits, and unlimited opportunity with one of Chicago's most exciting and fastest growing health and wellness companies. The following are benefits for full-time employees:

• Blue Cross Blue Shield medical plans, as well as dental and vision insurance
• Guaranteed paid time off
• Eligibility for short-term disability insurance and 401(k)

Aligned Modern Health is an Equal Opportunity employer.