Head of Mortgage Sales, Managing Director

Citi Mortgage is seeking a dynamic and visionary executive to lead our Mortgage Sales division. As the Head of Mortgage Sales, you will provide strategic direction and oversight to a national team, driving client value, leading transformative change, and delivering exceptional results. This influential leader will be at the forefront of innovation, with a key focus on growing the sales team, increasing productivity, advancing our digital mortgage capabilities. You will be responsible for building a best-in-class customer experience and a high-performing sales culture that puts our clients first and solidifies our position as a market leader. Key Responsibilities Strategic Leadership & Execution Develop and execute a nationwide sales strategy to achieve and exceed targets for volume, expense management, quality, and client experience. Drive key strategic initiatives to maximize the growth and profitability of the Mortgage business, ensuring the talent strategy and organizational capabilities are aligned with business goals. Set performance goals and budgets, utilizing key performance metrics to measure and analyze progress. Sales Channel Management Provide direct leadership and accountability for Direct-to-Consumer Sales and Correspondent with matrix reporting and accountability for both Distributed Retail Sales and Wealth at Work channels. Build and maintain a best-in-class customer experience across all retail mortgage sales touchpoints. Work closely with the Head of Sales Enablement to prioritize and direct resources accordingly. Develop and implement a successful recruitment and retention strategy to grow a high-caliber retail mortgage salesforce. Partnership & Collaboration Create integrated business plans in partnership with leaders from the Retail Bank and Wealth at Work to drive a multi-relationship client strategy across all retail channels. Partner extensively with fulfillment teams to implement, support, and execute the strategic business plan. Align with other Consumer Sales leaders to identify opportunities for deepening existing customer relationships and expanding client wallet share. Governance & Regulatory Oversight Protect our clients and the franchise through a relentless commitment to control and governance, built on the highest standard of ethics and responsibility. Manage communications and presentations for internal and external audits and regulatory exams. Market & Industry Expertise Stay well-versed in the fast-changing, competitive landscape of the mortgage industry, including digital trends, robotics, and new product offerings. Formulate and articulate CitiMortgage's positions on regulatory reform for inclusion in corporate and trade association responses. Qualifications & Experience Experience: 15+ years of extensive experience in the mortgage industry, with a significant track record in a senior executive sales leadership role. Leadership: 10+ years of demonstrated experience leading large, geographically dispersed sales teams (500+ employees), with a proven ability to build, scale, and retain top talent. Education: Bachelor's degree in Business, Finance, or a related field. An MBA is strongly preferred. Deep expertise in both Distributed Retail and Direct-to-Consumer mortgage sales channels. A proven track record of developing and executing strategies that drive significant sales growth and market share. Strong understanding of the digital transformation occurring in the mortgage space. In-depth knowledge of the regulatory landscape, particularly CRA and Fair Lending requirements. Exceptional financial acumen with experience managing a P&L and complex budgets. Outstanding communication and executive presentation skills, with the ability to influence and build consensus among senior stakeholders. A visionary leader known for driving change, fostering innovation, and building a culture of excellence and accountability. Primary Location: Charlotte North Carolina United States Time Type: Full time Primary Location Full Time Salary Range: $250 000,00 - $500 000,00 Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. #J-18808-Ljbffr Citi