Project Coordinator

WE ARE

Renewal by Andersen of Roanoke is hiring a Project Coordinator to support our fast-paced installation and service teams. If you're a natural problem-solver with sharp organizational skills and thrive on keeping schedules, people, and priorities aligned - this role could be a great fit!

OUR CULTURE

We're a people-first company that values teamwork, accountability, and a commitment to excellence . Every day, we strive to deliver not just beautiful windows and doors - but an exceptional customer experience. Behind that experience is a team that works hard, grows together, and genuinely cares about each other and our community.

POSITION PURPOSE

The Project Coordinator plays a critical role in managing the end-to-end scheduling of both our installation and service departments. From daily crew assignments to optimizing the customer journey in our CRM, this position keeps the operation running smoothly. You'll juggle multiple moving parts - scheduling measures, re-measures, installs, and service appointments - while making real-time decisions to reduce delays, optimize routes, and drive revenue.

YOUR ROLE

Scheduling & Logistics

• Manage the master schedule for installation and service crews.
• Assign projects, adjust durations, and reallocate crews based on performance and location.
• Prioritize goals like reducing days to install and days to service, in addition to maximizing installed revenue.
• Respond in real time to cancellations, reschedules, weather delays, or supply chain issues.
• Schedule measurement and re-measure appointments, coordinating across departments.
• Ensure route efficiency and minimize crew downtime or unnecessary travel.

CRM & Customer Journey

• Use CRM tools (e.g. RForce) to automate and monitor customer touchpoints, including welcome calls, pre-install instructions, and updates.
• Ensure customers are clearly informed and engaged from sale → measure → order → install.
• Track CRM follow-ups and escalate any issues like missing materials or delays in processing.

Coordination & Communication

• Act as the central liaison between sales, project management, installation, and customer experience.
• Provide visibility into schedule performance, capacity, and bottlenecks to operations leadership.
• Work cross-functionally to confirm that jobs are ready to install - permits, materials, labor - all in place.
• Support process improvements by identifying recurring inefficiencies in scheduling and CRM workflows.

QUALIFICATIONSRequired

• Experience in logistics, dispatch, scheduling, or project coordination.
• Strong analytical and time management skills.
• Proficient with spreadsheets, metrics, and planning tools.
• Solid communication and relationship-building across departments and with customers.
• Ability to stay focused and flexible in a fast-moving environment.
• CRM experience or willingness to quickly learn (bonus for RForce or similar systems).

Preferred

• Experience in construction, field service, or home improvement industries.
• Familiarity with workflow automation and tech tools used in scheduling or operations.

Bonus Opportunities

• Quarterly performance bonuses tied to installed revenue, days to install, and days to service

Benefits Include

• Health, dental, and vision insurance
• Paid time off (15 PTO Days your 1st year) and holidays
• 401(k) with company match
• Ongoing training and technology support

Our employees help make Renewal by Andersen an extraordinary workplace and consistently empower each other to pay if forward in the community we serve. We find strength in our dedication through following our Core Values; Install Integrity, Embody Respect, Champion Care, and Achieve Ambition.

From training, hands-on learning, internal & external social events, local business partnerships, community volunteering and true passion to provide the home improvement experience of Richmond homeowners' dreams, we've got it!

If you're looking for a place to grow & challenge yourself to become your best, you've found the perfect company!

Apply today!

Renewal by Andersen of Central Virginia and Roanoke is committed to providing a safe and secure workplace. As part of the hiring process, a background check will be conducted on all potential employees who receive conditional job offers.