Global Helpdesk Manager - Lead Tier 1 Support Team
Wycliffe Bible Translators
Wycliffe Bible Translators is seeking a Helpdesk Manager to establish and lead a unified Tier 1 helpdesk for Paratext, supporting PT9, PT10, and Paratext Registry globally. You will build a small team, ensure timely responses, and collaborate with SIL LangTech, UBS BMT, and partners to deliver high‑quality support. The role requires team leadership, strong triage skills, and experience with ticketing systems, with remote work in a distributed, cross‑cultural environment. #J-18808-Ljbffr Wycliffe Bible Translators
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Global Helpdesk Manager - Lead Tier 1 Support Team in New York, NY vacancy
$115.2k - $143.99k
Pernod Ricard is a global premium international champagnes... ...company. We’re the team behind leading brands such as ABSOLUT... ...our 4 core values: (1) grounded in the real... ..., has strong project management and influencing skills... ...project management support to the team, by flexing...SuggestedLocal areaWork from homeFlexible hoursShift work- Morgan Stanley is a leading global financial services firm providing... ...securities, investment management and wealth management... ...from more than 1,200 offices in 43 countries... ...Officer, is a team of investment and research... ...and narrative that can support client engagement.Advisor...SuggestedTemporary workWork experience placementWork at officeWorldwide
$256.9k - $414.8k
Global Agency Lead WPP - Director Partner Sales This role serves as the General Manager of one of Adobe’s most strategic global... ...and mobilizing global teams to deliver... ...direct and matrixed) supporting the alliance Drive tight... ...@adobe.com or call +1 (***) ***-****. AI Use...SuggestedFull timeTemporary workLocal areaRemote workWorldwide$115.2k - $143.99k
...work. Pernod Ricard is a global premium spirits and... ...The Global Innovation team based in New York is responsible... ..., strong project management and influencing skills,... ...project management support on design, development,... ...R+D/operations efforts. Lead end‑to‑end management of...SuggestedLocal areaWork from homeFlexible hours- Production Management Global Support Group Manager - Director Job Req Id: 26976343 Location: Tampa, Florida, United States Job Type... ...to the Services Client Experience, focusing on leading Global Production teams with a strong emphasis on continuous improvement and...Suggested
- ...s commitment to hiring and supporting active‑duty and veteran employees... ...As a Customer Support Lead, you will manage multi‑tier service desk operations for... ..., and hands‑on technical team leadership. You will lead service... ...alignment with ISO 20000‑1:2018. Drive First Call...Contract workFor contractorsWork at office
Empower AI
New York, NY2 days ago $150.2k - $206.58k
...hire a Director, Global Customer Support for the Customer Experience team. Why join Sprout’... ...Strategy: Define and lead the global Support... ...: Guide change management, preparing teams for... ..., Salesforce), tiered escalation models,... ...You’ll Grow Within 1 month, you’ll plant...16 hoursContract workFor contractorsWork at officeLocal areaImmediate startRemote workWork from homeHome officeFlexible hoursShift work- MetLife's Global Customer Service and Operations team seeks an experienced leader to coach and mentor our claims staff, ensuring accurate processing and... ...focus. You will help develop talent, monitor quality, and support leadership in achieving regulatory and performance...
- HungerRush is seeking a Technical Support Manager to lead a team of Technical Support Specialists handling inbound calls and emails on a 24/7 schedule. You will drive performance, coaching, and process improvements to deliver excellent customer service. Reporting to the...
- ...Steno seeks a Customer Support Lead to coach a remote team of 8 agents. You will shape workflows, monitor metrics, and drive escalation handling quality... ...data-driven leader with 3+ years in customer support and 1–2 years in leadership will excel in optimizing call and ticket...Remote work
Triwill Group
New York, NY2 days ago $141.8k - $238.2k
...better tomorrow. As a global leader in business... ...worldwide grow, manage risk, and innovate.... ...a diverse, global team that values creativity... ....com/careers. The Tier 1 Account Executive... ...approval processes leading to successful sales... ...accurate data in SFDC to support territory, account...WorldwideDun-
New York, NY1 day ago- Role Overview:The Manager, Desktop Support, is responsible for... ....In addition to leading internal desktop staff... ...-desk" support team provided by FrontLine... ...of a thriving, 1,100-strong team that... ...service-desk tier, maintaining our standards... ...you bring to our global team while...Full timeWork at officeLocal areaRemote workRelocation package
- A dynamic healthcare startup in New York is looking for a Head of Customer Support to lead global support and logistics teams. This role will focus on optimizing operations and driving customer satisfaction through effective team leadership and AI-driven tools. The ideal...
- A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-... ...role involves managing a small support team, improving workflows in Zendesk, and ensuring...Flexible hours
- Coberon Chronos is seeking a Global Customer Success & Support Lead in the medical devices space. The role focuses on building a high‑performing, international team and delivering exceptional service to healthcare clients worldwide. You will drive the global CS strategy...Worldwide
$110k - $190k
...countries, the firm is truly global-and a market leader in... ...Morgan Stanley Wealth Management (MSWM). Morgan Stanley... ...Quality Assurance Team Manager to lead the Home Loans Pre-... ...address quality gaps and support corrective action... ...than 80,000 employees in 1,200 offices across 42...Temporary workWorldwide$95k - $175k
Job Description:The Global Markets Project Manager role will support the end to end delivery of high priority, complex Global Markets initiatives. This includes... ...is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and...Full timeWork experience placementWork at officeShift workDay shift$164k - $226k
...technology executives in the Global 400. Through a trusted... ...less risk.As Vice President, Team Manager, GRB CIO Research, you lead the research agenda and co... ..., and commercial teams in support of business and member... ...calling Human Resources at +1 (***) ***-**** or by sending...Full timeRemote workWorldwide$114.48k - $170.07k
...opportunities. We are determined to support both individuals and... ...Voyage -Apply NowExecutive & Site Lead Technical Support ManagerThis... ...& Site Lead Technical Support Manager is responsible for leading the... ...Services (ETS) site leadership team and maintaining overall accountability...Full timePart timeWork experience placementWork at officeLocal areaFlexible hours- Rippling is building a world-class Travel Support team in San Francisco, focused on helping customers and new hires succeed. As a member of the Travel Support group, you will create training content, deliver sessions, and mentor teammates to accelerate onboarding and ensure...
- Frazer Jones is recruiting for an HR Manager to support a global luxury retail and e-commerce organization in New York. This standalone role partners... ...people outcomes and business performance across the NY team and broader NA operations. #J-18808-Ljbffr Frazer Jones
$141k - $255.6k
...external trends) and lead the team in commissioning research... ..., Sales, Product, Global Industry Strategists).... ...Content Marketing Solutions Manager to develop key... ...amplify GTM narratives supporting horizontal SMB initiatives... ..., NY, and/or Seattle 1× or more per quarter...Temporary workSeasonal workLocal areaImmediate start- ...Residential Group Home Manager who’s eager to ignite... ...residents thrive. You’ll lead with heart, fostering... ..., building a stellar team, and sparking joy... ...compassion! Benefits $1,500 Sign-On Bonus: Start... ...with Us: Access top-tier training, support, and career development...Immediate startRelocation package
$10k
...Response and Engagement Team (RET),and Triage.... ...mental health, support individual and community... ...is responsible for leading and coordinating a... ...in the design and management of evaluation plans... ..., we serve as a global leader in public health... ...is equivalent to "1" or "2" above....Full timeFor contractorsWork at officeLocal areaWork from home2 days per week$195k - $213k
...InvescoAs one of the world’s leading independent global investment firms,... ...investment management capabilities, we provide... ...third-party data to support these areas across the... ...with cross-functional teams, suppliers, and stakeholders... ...which as of October 1, 2025, includes...Full timeContract workWork at officeFlexible hours$170k - $195k
...InvescoAs one of the world’s leading independent global investment firms,... ...investment management capabilities, we provide... ...with global investment teams, technology, procurement... ...which as of October 1, 2025, includes... ...collaborate more easily, and support each other’s growth...Full timeContract workWork experience placementWork at officeFlexible hours$201k - $272k
...technical leader to run our iM&A team. You will lead a team of individual contributors who support PE-backed portfolio companies... ...executive conversations with PE managing directors, operating partners,... ...partners with the largest PE firms globally to accelerate cloud adoption,...Local areaFlexible hours$134.5k - $265.1k
Position Summary Manager - Commodity Solutions Lead - Enterprise... ...Regulatory, Risk & Forensic team helps client leaders... ...Commodity Solutions to support solution architecture... ...solutions, including 1+ RightAngle full... ...your inquiries to the Global Call Center (GCC) at...Local area$120k - $180k
NRG is a leading global insights and strategy firm at the confluence... ...is evolving to support increasingly... ...products used by internal teams and external clients.... ...assist the department manager in improving production... ...is not a traditional helpdesk or ticket-routing role...Full timeSummer holidayWork at officeLocal areaRemote workFlexible hours- To enhance operational excellence, the full-time remote Team Lead, Internal Support will manage a team of Internal Support Engineers, focusing on team performance, employee development, and process improvements while maintaining hands‑on technical involvement with Microsoft...Full timeRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Global Helpdesk Manager - Lead Tier 1 Support Team. Be the first to apply!
