Bilingual Intake Specialist

Intake Specialist

Work Schedule: Tuesday-Saturday/10am-7pm

Under the general direction of the Assistant Lead Case Manager, the Intake Specialist is responsible for coordinating and implementing intake services for UAC in accordance with agency policy, DFPS Minimum Standards and ORR Policy. The Intake Specialist must be on-call based upon programmatic needs to ensure that the intake process is completed for each UAC placed at St. PJ's. The Intake Specialist promotes best practice and facilitates the optimum delivery of quality trauma informed care and case management services to UAC.

Position Responsibilities:

• Managing of the UAC Bed Capacity Workspace to ensure accurate counts of UAC in care, UAC pending placement, and closed beds.
• Responding to incoming placement confirmation emails and/or calls in a timely manner.
• Working collaboratively with ORR intakes to ensure that the UAC referral process is conducted.
• Communicating information about incoming UAC to program staff and keeping them aware of arrival dates/times.
• Conducting intake interviews and orientation, and assessing client needs and strengths.
• Complete intake and orientation interviews and process within required timeframes.
• Maintaining the safety and well-being of children through supervision, adherence to program policies, and appropriate interventions. This may include the use of approved crisis management techniques, such as physical containment, when necessary to protect the child or others from harm.
• Deliver client services and all daily interactions within the Sanctuary Model framework.
• Assisting with case manager assignment to ensure all UAC are effectively assigned within the allotted time frame. Completing documentation in the UAC case file and entering required information in the UAC portal within required timeframes.
• Adapting to changing program needs to include work in the evenings, weekends and holidays as needed.
• Actively participating in the enhancement and/or improvement of the living and working environment for residents and employees.
• Attending administrative staff meetings, staff retreats, and other team building activities as scheduled. Demonstrating proficiency in knowledge of agency policy, DFPS Minimum Standards and ORR Policy.
• Demonstrating knowledge and sensitivity of cultural norms, values and heritage.
• Assuming ON-CALL duties after regular business hours, including nights, weekends and holidays.
• Attendance and successful completion of a 10-day New Employee Orientation is mandated for the position. The inability to meet this requirement will conclude employment with the Agency.
• Must complete all required professional development assigned in a timely manner.
• Must be sensitive to the service population's cultural and socioeconomic characteristics.
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, and others.
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by the Program Director or Senior Director of Emergency Services.

Competencies:

• Adaptability
• Advocacy
• Teamwork
• Communication
• Thorough

Minimum Qualifications:

• Education and Experience
  • Bachelor's degree in behavioral science, human services, social services or related field.
  • Child welfare and/or case management experience is strongly recommended.
• License/Credentials and other requirements
  • Must be at least 21 years of age.
  • Must have a valid driver's license with a clean driving record
  • Must maintain valid vehicle liability insurance.
  • Must have reliable transportation

Able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with unaccompanied children:

• Varicella: two doses of varicella vaccine (at least 4 weeks apart) OR born in the United States before 1980 with a reported history of chickenpox (verified by an adult present at the time of illness) OR titers indicating varicella immunity OR documentation from healthcare provider verifying previous infection.
• MMR: two doses of MMR vaccine (at least 4 weeks apart) OR titers indicating immunity to all three diseases
• Tdap: One Tdap does within the past 10 years.
• Influenza: one dose annually during flu season (August/September-June).
• Compliance with state licensing requirements for all other health screenings and requirements, including tuberculosis (TB) screening, as applicable.

Minimum Knowledge and Skills:

• Bilingual: Fluent in English/Spanish with regards to reading, writing, speaking, and comprehension of the spoken language
• Computer literate with working knowledge of Microsoft Windows (Microsoft Word, Excel) and a variety of web-based database systems, managing files and records, designing forms and other office procedures and terminology;
• Strong analytical and organization skills and abilities;
• Must be able to read and interpret policy, procedures and standards;
• Must be detail oriented, organized, self-motivated, work well independently and on a team;
• Must have good written and verbal skills;
• Must have good critical thinking and problem-solving skills;
• Must be able to remain calm and composed in crisis situations;

Travel Requirements:

Travel requirements for the position includes 0% local and 0% overnight.

Archdiocese of San Antonio