Tier 1 Business Services Specialist I

Job Title

Provides positive customer interface, obtains and enters in computer all information needed for patients seen in the Clinic to ensure accurate billing.

Essential Functions Statement(s)

• Greets visitors and patients to determine their needs and directs them accordingly
• Collects appropriate documentation from patient and enters into PM system
• Collects copay, coinsurance or other balances owed on account
• Prints billing slip for physician to mark services performed
• Schedules follow-up appointments and cancels patient appointments due to no show
• Enters charges same day of service
• Codes diagnosis
• Reconciles payments daily
• Ensures that claims are in drop status at charge entry
• Maintains cash drawer for making change and balances it daily
• Verifies that all billing slips are submitted at the end of the day
• Prints appropriate registration forms from medical record system for future appointments
• Obtains precertification
• Performs other duties as assigned

Position Qualifications

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

Skills & Abilities

Education:

High School Graduate or General Education Degree (GED)

Experience: Previous customer service experience required. Experience in the operations of a physician's office is preferred.

Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type.

Campbell Clinic Benefit Summary:

• Medical / Dental / Vision Insurance
• HRA Option
• Flexible Spending Account
• Basic Life Insurance
• Voluntary Life Insurance Option
• Long-Term Disability
• Voluntary Short-Term Disability
• Accident Insurance
• Critical Illness Insurance
• 401(k) Plan Matching + Profit Sharing
• Employee Assistance Program
• Paid Time Off
• 8 Paid Holidays

Equal Opportunity Employer/Veterans/Disabled