Receptionist/Administrative Assistant

Job Description

Job Description

Were a busy Farmers Insurance agency looking for a friendly, organized, and proactive Receptionist / Admin Assistant to be a point of contact for our clients. This is a non-licensed role focused on excellent phone service, customer follow-up, and outbound outreach to help us support the people who trust us with their insurance needs.

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

What Youll Do

• Answer incoming calls professionally and route them to the right team member
• Handle customer follow-up (calls, emails, and messages) to ensure clients feel supported
• Make proactive outbound calls to clients for service reminders, policy reviews, and general check-ins
• Maintain a welcoming front-desk experience and keep the office running smoothly
• Support the team with light administrative tasks related to client communication and scheduling

What Were Looking For

• Clear, professional phone presence and strong customer-service instincts
• Comfortable making outbound calls and following up with clients
• Organized, reliable, and able to multitask in a fast-paced office
• Good written and verbal communication skills
• Prior reception, customer service, or call-center experience is a plus (insurance experience not required)
• Ability to learn basic insurance terminology and agency processes quickly

This is a non-licensed positionno insurance license is needed.