AI Technical Product Manager

Become a part of our caring community As Humana continues its transformation into an AI-first enterprise, we seek a hands-on, technically proficient Lead Product Manager to accelerate the design, prototyping, and scaling of advanced AI solutions across our business. In this role, you will collaborate with engineers, data scientists, and business leaders to identify opportunities, architect AI-driven solutions—including those leveraging state-of-the-art LLMs and GenAI—and drive them through Humana’s enterprise AI governance process, from ideation to value realization. You will be empowered to both lead and build, applying deep technical expertise while ensuring responsible, governed, and scalable delivery of AI capabilities. Enterprise Context Humana is a member-focused healthcare company committed to transforming insurance and care delivery—spanning Insurance, Pharmacy, Home Health, and Clinics—through technology and innovation. As the organization undergoes a significant transformation into a more efficient, technology-enabled operation, AI is positioned as a foundational driver of this change. Humana’s enterprise AI program is structured to ensure strategic alignment, robust governance, and value realization across business segments. The program features cross-functional leadership from Corporate Strategy, Finance, Law/Risk/Compliance, and Data & Digital, with a Responsible AI Council (RAIC) overseeing solution design, technical standards, and responsible AI practices. Business teams collaborate with technology and program leaders to advance high-value use cases through a structured stage-gate process—from ideation and business case validation to pilot, scale, and management. All AI initiatives are evaluated for business impact, compliance, and scalability, with centralized and segment funding focused on delivering measurable value to members, associates, and leaders. Key Responsibilities End-to-End Technical Product Leadership: Drive technical product vision, solution architecture, and hands-on prototyping for a major AI product area. Own product outcomes from discovery through pilot, scale, and ongoing optimization. Build and Prototype AI Solutions: Design and co-develop working prototypes and production-ready components using leading AI/ML tools and platforms (e.g., Python, TensorFlow, PyTorch, Hugging Face, LangChain, Azure AI, OpenAI). Rapidly iterate on LLM-based applications, conversational AI, and intelligent automation. Business Engagement & Translation: Partner directly with business stakeholders to deeply understand operational challenges, map complex processes, and translate them into actionable AI use cases with clear success metrics. Enterprise Governance Compliance: Guide AI solutions through Humana’s multi-stage governance process—including AIRB, LRC, and Responsible AI reviews—by preparing technical documentation, scorecards, and market scans, and leading technical deep dives at each stage gate. Solution Evaluation & Benchmarking: Develop and apply robust evaluation frameworks to benchmark AI models, compare platform options, and ensure solutions meet business, technical, and regulatory standards. Reusable Frameworks & Best Practices: Author and maintain code libraries, reusable solution patterns, and technical playbooks to enable rapid, consistent AI delivery across multiple business lines. Mentor and Enable Teams: Provide technical mentorship to product managers, engineers, and data scientists; foster a culture of hands-on experimentation and continuous learning. Stakeholder Communication: Communicate technical strategy, risks, and business value clearly and effectively to executive, business, and technical audiences. Use your skills to make an impact Required Qualifications B.S. or M.S. in Computer Science, Engineering, or a related field (or equivalent experience) 7+ years of relevant experience, with at least 3 years in technical product management or engineering roles focused on AI/ML solutions. Demonstrated ability to architect, build, and scale AI applications (including LLM-based solutions) in an enterprise environment. Hands-on expertise with AI/ML tools, frameworks, and cloud platforms (Python, PyTorch/TensorFlow, LangChain, vector databases, RAG architectures, prompt engineering, Azure/OpenAI, etc.). Experience with the full lifecycle of AI products: requirements gathering, prototyping, validation, deployment, and post-launch optimization. Familiarity with enterprise AI governance, responsible AI principles, and compliance requirements (including AIRB and LRC-style stage-gate reviews). Strong communication skills, with proven ability to bridge technical and business contexts. Preferred Qualifications Experience in healthcare, insurance, or similarly regulated industries. Knowledge of security, privacy, and compliance standards for sensitive data and AI solutions. Experience building reusable technical assets and leading cross-functional technical teams. Up-to-date knowledge of GenAI advancements, LLM fine-tuning, retrieval-augmented generation, and AI evaluation methodologies. Additional Information All AI solutions must comply with Humana’s Enterprise AI Governance Framework and undergo full review at designated stage gates. Work Style: This position will have a hybrid work style. Qualified candidates are required to currently live in, or be willing to move to, a commutable distance from one of the talent markets listed below. Office Location Options: Louisville, KY Chicago, IL New York, NY Washington, DC (Arlington, VA) Why Humana? At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few: Work-Life Balance Generous PTO package Health benefits effective day 1 Annual Incentive Plan 401K - Excellent company match Well-being program Paid Volunteer Time Off If you share our passion for helping people, we likely have the right place for you at Humana. Work at Home Guidance To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information SSN Alert Statement Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from View email address on click.appcast.io with instructions on how to add the information into your official application on Humana’s secure website. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.