Call Center Representative

Job Description

Job Description

Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.

Candidate must provide accurate and correct information to callers and complete tasks in a timely manner. Candidate is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information

Required Skills: 
Good Communication Skills
Knowledge of Data Entry
High School Diploma or GED
Additional education or experience preferred
Prior experience working with Medicare claims or Medicare insurance (6 months) 
Call center experience of 6 months 

Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. 
Complete data entry each day including Contacts.
Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
Inform the Office Manager when supplies of materials are low
Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.