TPAC Revenue Officer I

Join to apply for the TPAC Revenue Officer I role at NC Department of Health and Human Services The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. About Us The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Agency Dept of Revenue Division Taxpayer Assistance, Collections Job Classification Title Revenue Officer I (NS) Position Number Grade NC11 Description Of Work These positions have been established as hybrid teleworking with a minimum starting salary of $48,000. If you are looking to start a career, better balance your professional and personal life, or simply to serve North Carolina citizens, a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. The North Carolina Department of Revenue continuously recruits statewide for Revenue Officer I positions and is accepting applications for any current openings. Revenue Officers provide professional assistance at 11 service centers - Asheville, Charlotte, Durham, Elizabeth City, Fayetteville, Greensboro, Greenville, Hickory, Raleigh, Rocky Mount, and Wilmington. Responsibilities Assist taxpayers and their representatives to determine tax liabilities and educate the public on state tax matters and promote compliance with State revenue laws Adjust accounts based on research or documents provided by taxpayers Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and special projects related to tax liabilities, issues, or questions Utilize legal remedies to collect liabilities or secure returns Utilize professional judgment to decide when to initiate civil action and what civil actions to employ in order to bring a case to a successful resolution Work independently to examine, research, verify, and evaluate financial statements, returns, and other data Determine acceptable repayment terms through a variety of methods including installment payment agreements These professional positions have a hybrid work schedule. Work is performed remotely and in-person at the assigned service center. These positions also require some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay. An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence. Knowledge Skills And Abilities/Management Preferences Basic knowledge of principles of business administration related to reporting and/or calculating tax Basic skills using Microsoft Word and Excel Valid driver’s license is required for this position in order to conduct taxpayer visits Recruitment Range $48,000 - $76,542 Compensation & Benefits The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service Twelve paid holidays per year Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year Twelve sick days/year which are cumulative indefinitely Paid Parental Leave Personal Observance Leave and Community Service Leave Longevity pays lump sum payout yearly based on length of service 401K, 457, and 403(b) plans Eligibility for the Public Service Loan Forgiveness Program Minimum Education And Experience Bachelor’s degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience. Related fields considered include: Business Administration, Economics, Psychology, Accounting, Tax, Finance, Public Administration, Business Management, Tax Law, Business Law, Financial Management, Public Sector & Government Administration Management, Criminal Justice, Business Operations, Trust and Wealth Management, Political Science, Business Analytics, Banking and Finance, Interdisciplinary Studies, Public and Non-Profit Administration, and Criminology/Criminal Justice. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter LeAnn Biscoglio Recruiter Email: View email address on click.appcast.io #J-18808-Ljbffr