Client Services Manager

Job Description The Client Services Manager is responsible for ensuring the smooth operation of communications and training programs and maintaining a positive relationship with key client contacts as well as all internal teams. The primary focus of the Client Services Manager is to manage the day-to-day client relationship, acting as the operational account team “point person” to ensure that all projects and services are delivered according to specifications, on time and within budget. The Client Services Manager oversees team project/program execution, acts as a source of information for and provides direction to cross-discipline teams. Scope of Work Own day-to-day client relationship, manage client feedback and demonstrate stewardship for all client programs/projects Interface with clients on project requirements, deliverable status and approvals, scope changes and points of dissatisfaction Fully understand all relevant aspects of our clients’ business, industry, and competitive environment Anticipate potential problems or issues clients may have and work to prevent and/or correct Increase overall satisfaction and retention of clients on assigned programs Work with cross-functional teams to develop tactical implementation strategies for each individual client project and to ensure that deliverables meet client objectives, budget, and project timelines from launch through ongoing maintenance Review all project deliverables to ensure client satisfaction Communicate client feedback and direction to internal team members Seek opportunities to improve operational efficiencies (i.e., suggest new, enhanced, or refined processes) Develop project-based scope documents and budgets working with cross-functional teams and obtain client approvals/signatures on these documents Review draft invoices and maintain overall accountability for accurate and timely invoice delivery to the client Be accountable for making sound decisions surrounding the financial performance of the account Lead and/or participate actively in presentations, meetings, and status updates (client and internal) Day-to-day functions include organizing/preparing for client and internal meetings, creating meeting agendas, conference notes and status reports Knowledge, Skills, and Abilities Bachelor’s Degree in Business/Marketing or related discipline 6+ years marketing, sales, business operations or related experience Flexibility to travel and be on site at client location as needed Experience and success interfacing directly with the client without supervision Proven ability to lead an internal team Excellent interpersonal, presentation and communication skills Strong organizational and time management skills High attention to detail Experience in loyalty marketing, direct marketing and interactive solutions preferred Demonstrated knowledge of a specific client or a specific client’s business/industry preferred Proven proficiency in MS Word, Excel, PowerPoint, and project management software tools Maximum Base Pay 65,000.00 USD #J-18808-Ljbffr