Business Support Assistant Interventional and Neuro Interventional Radiology Clinic

Banner Health Business Support Assistant

Primary City/State: Phoenix, Arizona

Department Name: BUMCP Interventional Rad-Clin

Work Shift: Day

Job Category: Administrative Services

Good health care is key to a good life. At Banner Health, we understand that, and that's why we work hard every day to make a difference in people's lives. We've united under a common goal: Make health care easier, so life can be better. It's a lofty goal, but it's one we're committed to seeing through. Do you like the idea of making a positive change in people's lives and your own? If so, this could be the perfect opportunity for you.

The Business Support Assistant for our Interventional and Neuro Interventional Radiology clinic plays a vital role in supporting our growing department's administrative and clinical operations. You will be responsible for coordinating patient care and follow-up activities to support efficient clinic operations and a positive patient experience. The Business Support Assistant coordinates post-procedure care by ordering and tracking serial imaging and laboratory testing per provider protocols, ensuring timely completion and availability of results for review. Additional responsibilities include monitoring follow-up needs, coordinating care across providers and departments, serving as a primary patient contact, scheduling appointments, managing patient communications, maintaining accurate EMR documentation, and facilitating effective communication to ensure seamless continuity of care.

Schedule: Monday-Thursday, 8AM-4:30PM and Friday 7AM-3:30PM, no holidays

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.

POSITION SUMMARY

This position provides administrative services and assistance requiring occasional discretion and judgment. Coordinates a unique set of processes and/or services for an assigned area such as contracting, claims, sales, recruitment, services or billing.

CORE FUNCTIONS

1. Provides administrative and customer or vendor services in assigned area. This may include performing business support functions and related administrative tasks to support a program or process.

2. Reviews and/or audits documents, forms or invoices for appropriateness/accuracy. Initiates corrective action, as appropriate.

3. Corresponds with customers, patients, potential candidates, and vendors using defined formats and procedures, via verbal, electronic and written communications.

4. Maintains records and/or files for assigned area. Ensures appropriate documentation is timely and accurately entered into departmental application.

5. As assigned, prepares, collates, and distributes various reports in a timely and accurate manner. May complete or handle recurring department projects or one-time projects, as directed by supervisor.

6. May maintain supply inventories by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipt of supplies.

7. Works independently under general supervision. Represents the company as a primary point of contact to outside entities such as insurance claimants, patients, service providers, community agencies, vendors, etc.

MINIMUM QUALIFICATIONS

Requires a high school diploma or equivalent education and two or more years administrative work experience in a related area.

Works independently under general supervision. Represents the company as a primary point of contact to outside entities such as insurance claimants, patients, service providers, community agencies, vendors, etc. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have excellent oral, written and interpersonal communication skills to effectively interact with departmental personnel, assist customers with inquiries, schedule meetings and appointments, as well as, provide assistance with incoming telephone calls and walk-ins. Requires the ability to work effectively with common office software, including spreadsheets and word processing. Must have the ability to organize, prioritize and multi-task workload in a fast paced environment and maintain a professional manner.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.