Operations Manager

Organization: HEART (Helping Eastside And Reynoldsburg Thrive)

Location: Reynoldsburg, Ohio

Status: Full-Time, Exempt

Salary: $50,000-$57,500

About HEART

HEART is a community-focused organization committed to addressing hunger and promoting food equity in Reynoldsburg and surrounding areas. We work collaboratively with local partners, civic organizations, and volunteers to serve our neighbors with compassion and dignity.

Position Overview

HEART is seeking an organized, proactive, and mission-driven Operations Manager to oversee the daily operations of the Mid-Ohio Market at HEART. Reporting directly to the Executive Director, this position is responsible for ensuring that all market activities support the acquisition, storage, and distribution of nutritious, affordable food and personal care items to our neighbors.

Key Responsibilities

Operations Leadership

• Supervise the Operations Coordinator, Volunteer Coordinator, and PantryTrak Coordinator(s).
• Ensure the market opens and operates efficiently each day.
• Schedule staff to ensure adequate market coverage.
• Review and approve staff timesheets and submit them to the Board Treasurer.
• Conduct annual employee performance reviews.
• Coordinate with the Executive Director on implementation of HEART’s Inclement Weather Policy.

Inventory & Partner Management

• Manage food and non-food inventory through the Mid-Ohio Food Collective.
• Ensure compliance with all Mid-Ohio Food Collective partnership requirements.
• Maintain and strengthen existing food partner relationships while developing new partnerships.

Facility & Equipment Management

• Oversee maintenance of the facility, utilities, and operational equipment.
• Develop and implement preventative maintenance plans.
• Ensure cleaning and extermination contracts are maintained and executed.
• Oversee vehicle maintenance, mileage logs, and adherence to vehicle use policies.
• Develop and conduct equipment training programs for staff and volunteers.

Compliance & Safety

• Ensure compliance with local, state, and federal safety and health requirements.
• Enforce HEART policies, procedures, and employee handbook standards.
• Implement Board-approved policies and procedures.
• Recommend operational improvements and policy changes through the Executive Director.

Community & Communications

• Communicate with the public through HEART social media channels.
• Serve as a positive representative of HEART’s mission and values.

Qualifications

• Previous experience in operations, nonprofit management, food distribution, warehouse management, or a related field preferred.
• Experience supervising staff and volunteers.
• Strong organizational, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to HEART’s mission of serving neighbors with dignity and respect.

How to Apply

Submit your resume, cover letter, and references to Patrick McNeal View email address on click.appcast.io. Applications will be reviewed on a rolling basis until the deadline.

HEART is an Equal Opportunity Employer

We value diversity and are committed to creating an inclusive environment for all employees and volunteers.