Front Desk Receptionist

Company Description Jonathan L. Glashow M.D. P.C. is a New York based medical practice focused on delivering personalized, high-quality patient care. The practice offers a professional and supportive environment for individuals who value patient interaction and efficient office operations. Team members work closely with medical professionals to ensure a smooth experience from check-in to check-out. The organization emphasizes respect, collaboration, and attention to detail in all aspects of patient service. Joining the team provides an opportunity to contribute to a well-regarded orthopedic practice serving the New York City Metropolitan Area.

Role Description This Front Desk Receptionist role is an on-site position located in the New York City Metropolitan Area. The receptionist will greet and check in patients, manage appointment scheduling, and maintain an organized reception area. Daily responsibilities include answering and directing phone calls, handling patient inquiries, and supporting patient registration and insurance information collection. The role also involves performing basic clerical tasks such as filing, data entry, and managing incoming and outgoing correspondence. The receptionist will collaborate with clinical and administrative staff to ensure timely patient flow and a positive, professional experience for all visitors.

Qualifications

• Candidates should possess strong Phone Etiquette and Communication skills to handle patient calls and in-person interactions clearly and professionally.
• Candidates should possess Receptionist Duties experience, including greeting patients, managing appointments, and coordinating front desk workflows.
• Candidates should possess Clerical Skills, such as filing, data entry, and handling basic office documentation and records.
• Candidates should possess Customer Service abilities to support patients with empathy, patience, and a focus on resolving issues promptly.
• Basic computer literacy, including familiarity with scheduling software and electronic records systems.
• Must be comfortable discussing financial responsibilities with patients and collecting payments in a professional and courteous manner.
• Strong organizational skills and attention to detail in a fast-paced medical office environment.
• Ability to maintain confidentiality and adhere to healthcare privacy standards.
• Previous experience in a medical or healthcare office setting is preferred but not required.
• Dependable, punctual, and able to work independently as well as part of a team.
• Maintain real-time awareness of patient locations and exam room occupancy, keeping the clinical team informed of patient arrivals, room assignments, and readiness for the physician.