Full Time Experienced Optician

Job Description

Job Description

Job Overview

An experienced optician is a licensed, highly experienced eyewear professional responsible for delivering exceptional patient care and ensuring the highest standards in optical services. This role combines advanced technical expertise with strong patient-facing skills, supporting both clinical operations and the overall patient experience.

The ideal candidate brings deep knowledge of optical dispensing, prescription interpretation, precision measurements, and premium eyewear products. They serve as a key resource for patients, junior staff, and clinical teams, contributing to smooth practice operations and coordinated care.

Key Responsibilities

Patient Care & Optical Expertise

• Guide patients through eyewear selection based on prescription requirements, facial features, lifestyle, and personal style.
• Interpret ophthalmic prescriptions and recommend appropriate lens designs, thicknesses, coatings, and specialty products.
• Perform precise optical measurements including pupillary distance, segment height, bridge width, and other fitting parameters.
• Ensure accurate frame fittings and adjustments to deliver optimal comfort, vision, and alignment.
• Educate patients on lens technologies, frame materials, coatings, and premium optical products.

Technical Skills & Repairs

• Adjust, repair, and troubleshoot eyeglasses using advanced optical tools and techniques.
• Perform minor repairs such as tightening screws, replacing nose pads, and realigning frames.
• Ensure accurate fabrication, verification, and quality control of all eyewear orders.
• Maintain high standards for optical product quality and service accuracy.

Order Management & Dispensing

• Submit, track, and manage eyewear orders with optical labs.
• Conduct thorough quality checks before dispensing glasses or contact lenses.
• Maintain accurate patient records, documentation, and order histories.

Patient Education

• Provide clear instructions on proper care, cleaning, storage, and handling of eyeglasses and contact lenses.
• Support patients in understanding product benefits, warranties, and long‑term care recommendations.

Inventory & Display Management

• Organize, restock, and maintain frame inventory and product displays.
• Oversee stock rotation, ordering, and product selection to ensure variety and availability.
• Maintain a clean, organized, and visually appealing optical environment.

Insurance & Billing Support

• Verify vision and medical insurance benefits.
• Provide cost estimates and assist patients with eyewear billing.
• Ensure accurate documentation for claims processing and reimbursement.

Clinical & Administrative Collaboration

• Work closely with clinical teams to support coordinated, patient‑centered care.
• Communicate effectively with technicians, providers, vendors, labs, and administrative staff.
• Assist with insurance verification and billing workflows to ensure accurate claims submission.

Leadership & Operations

• Mentor, train, and support junior opticians and optical staff.
• Contribute to workflow optimization and uphold practice policies, compliance standards, and operational efficiency.
• Support daily optical operations to ensure a smooth, high‑quality patient experience.

Professional Development

• Stay current on eyewear trends, lens technologies, and new product offerings.
• Maintain and expand technical knowledge to support evolving patient needs and industry standards.

Qualifications & Skills

Experience

• 3–5 years of optical dispensing and sales experience.
• Experience working in an ophthalmology practice strongly preferred.

Technical & Administrative Skills

• Strong attention to detail and accuracy in patient data entry and order coordination.
• Proficiency with EHR systems, practice management software, and optical ordering tools.
• Knowledge of HIPAA regulations and industry standards for patient privacy and compliance.

Operational & Interpersonal Skills

• Excellent organizational and time management abilities.
• Strong problem-solving skills, especially in adjusting schedules or resolving patient concerns.
• Clear, compassionate, and professional communication with patients and staff.

Insurance Knowledge

• Understanding of vision and medical insurance plans, including eligibility, authorizations, and material requirements.
• Ability to explain benefits and ensure proper documentation for billing and claims

Benefits

• Health insurance
• Dental Insurance 
• Life Insurance
• Accidental Death & Dismemberment Insurance
• 401(K)
• PTO and holidays off
• Career growth and development