Logistics Customer Service Manager

As the Logistics Customer Service Manager, you will assist customers with inquiries regarding company and services, communicate professionally with customers, vendors, and co‑workers, lead a small team of CSRs, and perform duties to best serve the company. The role is in‑office at 8125 E 88th Ave., Henderson, CO. Key Responsibilities Customer Relationship Management – Serve as main point of contact for assigned customers, building and maintaining strong relationships; understand customers’ specific needs, requirements, and expectations; address inquiries, concerns, complaints promptly and professionally; proactively communicate updates to ensure satisfaction; own a semi‑annual customer satisfaction survey and affiliated action items; lead a small team of CSRs and coordinate with internal departments; address order discrepancies, delivery delays or other logistics‑related issues promptly. Problem Resolution – Identify and resolve customer issues, complaints, or service‑related problems in a timely and satisfactory manner; collaborate with internal teams; escape complex or critical issues to appropriate department or management; follow up with customers. Data Management and Documentation – Maintain accurate customer records; enter orders and inquiries into the company system; generate reports and provide updates on metrics such as response time, issue resolution time, and customer satisfaction. Continuous Improvement – Show dedication, integrity, and a commitment to continuous improvement; identify opportunities for process improvements and customer service enhancements; provide feedback to management; stay updated on industry trends, best practices, and technological advancements related to logistics and customer service. Qualifications College degree or equivalent; additional education or certification in customer service or logistics is a plus. Previous experience in customer service, preferably in a 3PL or logistics environment. Strong communication skills, verbal and written. Excellent problem‑solving and decision‑making abilities. Ability to multitask and prioritize tasks in a fast‑paced environment. Proficiency in using customer service management software and Microsoft Office applications. Knowledge of logistics and supply chain operations is beneficial. Strong attention to detail and organizational skills. Ability to work independently as well as in a team‑oriented environment. Ability to interact with multiple levels of management throughout the organization. Cultural sensitivity with international suppliers. Benefits Competitive base compensation plus bonus opportunity. Full benefits including medical, dental, and vision effective on the first day of employment. 401(k) with employer match (quarterly enrollment). Paid holidays (no waiting period to receive holiday pay). Paid vacation, personal, and sick days effective on the first day of employment. All offers contingent upon passing a background check and drug screening. No company visa sponsorships. #J-18808-Ljbffr McLane Global