HR Employee Services Specialist

Employee Services Specialist iHeartMedia is looking for a dynamic Employee Services Specialist to join our HR Operations support team. The Specialist contributes to core HR functions and supports various aspects of HR Operations by providing first‑line support via phone and email to employees and managers regarding employee life‑cycle events, policies, and procedures. What You’ll Do Leverage knowledge of human resources operations to respond to manager and employee questions relating to HR policies and procedures Ensure questions and inquiries are thoroughly understood and resolved accurately and promptly Demonstrate courteous, friendly, and efficient service to team members and internal clients Educate end‑users on HRIS self‑service capabilities, providing both support and direction Maintain basic knowledge and understanding of statutory and regulatory requirements affecting HR practices; stay current on federal and state employment law Seek opportunities to automate and continuously improve business processes, helping to build a best‑in‑class organization Partner with HRIS to identify and resolve any technical issues impacting recruiting processes or data management Accurately document inquiries in our case management system with defined SLAs Handle sensitive and confidential employee issues Assist with testing HR system updates and validating test results meet business needs What You’ll Need BS / BA Degree preferred 2 years of previous HR experience or an equivalent combination of education and experience Workday HCM experience strongly preferred Proficient with core Microsoft Office products (Word, Excel, PowerPoint) Experience in a call center a plus What You’ll Bring Demonstrates respect for others and fosters a culture of mutual respect Works effectively within established guidelines with minimal supervision Exercises sound judgment, including knowing when to seek guidance Strong attention to detail Professional and collaborative, able to partner across all levels Self‑motivated with the ability to manage deadlines and adapt to changing priorities Drives issues to completion with urgency, accountability, and a positive attitude Confident communicator with a strong phone presence and ability to engage all levels of management across multiple channels Champions company initiatives and inspires engagement in others Builds and maintains strong working relationships Results‑driven with a high level of accountability Critical thinker with a proactive, problem‑solving mindset Collaborative team player who shares knowledge and embraces continuous learning Demonstrates empathy and delivers a positive employee experience, even in high‑pressure situations Location: San Antonio, TX – 20880 Stone Oak Parkway, 78258 Position Type: Regular | Time Type: Full time | Pay Type: Hourly Benefits Employer‑sponsored medical, dental, and vision with a variety of coverage options Company‑provided and supplemental life insurance Paid vacation and sick time Paid company holidays A Spirit day to encourage and allow employees to volunteer in their community 401(k) plan Employee Assistance Program (EAP) at no cost Additional voluntary programs such as spending accounts, student‑loan refinancing, accident insurance and more The Company is an equal‑opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Non‑Compete will be required for certain positions and as allowed by law. Our organization participates in E‑Verify. We’re accepting applications for this role on an ongoing basis. #J-18808-Ljbffr iHeartMedia