Technical Service Coordinator

Job Description

Job Description

ABOUT COE PRESS EQUIPMENT

Established in 1976, COE Press Equipment designs and manufactures a complete line of premiere coil handling and servo roll feed equipment from stand-alone roll feeds, straighteners, reels, cradles and air feeds to complete integrated feed lines and cut-to-length systems.

We are dedicated to providing the highest quality of products, services and solutions for our customers throughout the world. We earn our customer’s loyalty by providing high-value, innovative, and technically advanced systems that are delivered on-time and on-budget. We are committed to continuous research and development, world-class engineering, vertically integrated manufacturing, and relentless customer service.

Our solutions are developed by an experienced staff of dedicated employees that utilize best practices in a dynamic work environment.

We work together as a team so our weaknesses become stronger and our strengths are unsurpassed. If this sounds exciting, we’d love to hear from you!

THE IDEAL CANDIDATE WILL:

• Love to get their hands dirty, be known as a “gearhead”,
• Be able to prioritize and complete tasks to meet assigned deadlines,
• Be a self-starter, able to complete tasks using their knowledge and skill,
• Establish a process for activities that lead to the implementation of systems, procedures or outcomes
• Understand the needs of a situation and establish effective action plans.

THE TECHNICAL SERVICE COORDINATOR WILL:

• Own and manage the service issues log, ensuring all items are actively tracked and driven to resolution
• Follow up with service technicians and employees as well as internal Machining, Assembly, and Engineering teams to close open issues.
• Enter, update, and maintain accurate service data in CRM and related systems, ensure service documentation is complete, organized, and current
• Follow up on quoted service work to drive conversion and scheduling
• Conduct limited outbound calls related to service, parts, and open opportunities
• Serve as a point of contact for customer updates, scheduling, and service coordination

REQUIREMENTS:

• 3–7+ years in a service-related role (field service, maintenance, service advisor, or service coordination)
• Experience in capital equipment, manufacturing, industrial, or automotive service environments preferred
• Customer-facing service experience strongly preferred
• Strong mechanical/technical aptitude
• Excellent organization and task management skills
• Strong verbal and written communication skills
• Experience with CRM/ERP or service management systems

Coe Press Equipment is proud to be an equal opportunity employer