Service Desk Technician

Job Description

Job Description

SUPPORT DESK TECHNICIAN (L1/2)

Support Desk Technician with an Associate’s or Bachelor’s degree in Computer Science or IT and 2-5 years of experience needed for a fully onsite, direct hire position in the Southern Charlotte, NC, area . This is a level 1-2 support desk position , troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include some remote and mostly on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.

Candidate must possess the following skills and experience:

●       Good personality, able to interact with and support customers while maintaining a friendly attitude

●       Highly organized

●       Excellent time management skills

●       Strong verbal and written communication skills

●       Strong search engine and research capabilities

●       Windows System Administration in a distributed environment - desktop and server

●       Active Directory administration

●       Application support and administration

●       Anti-virus administration and malware remediation

●       Backup and recovery software

●       Troubleshooting of hardware and OS issues

●       Mobile device support

●       Networking concepts and hardware

●       Familiarity with network cabling

●       Understanding TCP/IP Networking

●       Managing switches, routers, and firewalls

●       Wireless networks

●       Remote-access and site-to-site VPN

●       2+ years managed service provider (MSP or MSSP) experience

Any of the following skills and/or certifications are a plus:

●       Microsoft Windows Server

●       Microsoft Exchange

●       Cisco IOS and/or ASA firewall

●       Linux

●       VMware

●       Hyper-V

●       A+ Certification

●       Net+ Certification

●       Practical Office 365 Admin Experience or MS-900 Cert

Other Requirements:

●       Eligible to work directly for any U.S. employer without ever requiring sponsorship/a 3rd party.

●       Must be willing to work overtime and be on call. OT will be minimal and oncall is approximately 2 weeks/year.

●       Must have reliable transportation.

●       Fully onsite role, but must be able to work from home should the need arise.

Benefits include health insurance, cell phone allowance, and retirement plan. There is also tremendous opportunity for professional development and opportunities for advancement. Come join our growing team in a fun and dynamic work environment!